Tag: customer service

a healthcare professional taking blood pressure
7 min
A Complete Guide to Customer Service in Healthcare
Learn how to improve customer service practices in your organization to see happier patients, employees, and...
Sales rep listening skills
5 min
How to Improve Sales with Cross-Selling and Upselling
If your company offers multiple products and/or services, then an important part of meeting those sales...
Customer service rep focused on solving customer needs
7 min
How to Build a Team With a Strong Customer Service Focus
These tips and insights will help you build customer focus organization-wide, and help with developing a...
Understanding key performance indicators for employee training programs
8 min
Understanding Key Performance Indicators for Employee Training Programs
We'll help you understand KPI development for employee training programs (with some KPI examples to get...
2 min
BizLibrary Partners with GROW Learning for Multifamily Housing Content Expansion
The BizLibrary Collection just gained a lot of built-in value for real estate and mortgage lending...
Interview to hire sales representative
4 min
4 Best Practices for Hiring Sales Representatives
Here are four steps you can take to improve your recruiting practices, lower turnover, and make...
customer service employee calling a happy loyal customer
7 min
The Best Customer Loyalty and Retention Strategy for the New Decade
There are several ways to work on keeping your client base engaged and seeing value in...
3 min
Avoid Loss and Increase Customer Satisfaction Through Check Fraud Training
Fake checks cost consumers and banks millions - your tellers are your first line of defense,...
5 min
5 Tips to Prevent Problems with Your New Product Launch
Managing communication and expectations throughout the process can be tricky, but when done right, you'll have...
2 min
One Simple Question To Help You Improve Your Workplace Today
A simple question can help you discover ways to improve your company culture, reduce costs, and...
8 min
Getting in the Sales Growth Groove
Whether sales in your organization is creeping along too slowly to keep up with the company's...
Increasing Customer Satisfaction
3 min
Increase Customer Satisfaction with a Team That Goes the Extra Mile
Customer satisfaction is key to running a thriving business - customers need to know that they're...