Retain Your Reps & Create an A+ Customer Experience

Sales and customer service representatives experience some of the highest turnover rates in any job category. Coaching employees to perform under pressure and giving them opportunities to develop their careers can be a hard thing to pull off – but with BizLibrary, it’s never been easier.
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Our Key Topics for Sales &
Customer Service Training Programs

Soft Skills for Sales
Active listening
Handling rejection
Prospect research
And more!
Hard Skills for Sales
Building product/service value propositions
How to qualify prospects
Sales funnel knowledge
Outlining the sales process to prospects
Giving a demo
And more!
Creating the Customer Spark
Patience within difficult conversations
Communicating efficiently
Attention to detail
Maintaining positivity
Demonstrating empathy
And more!
Keeping the Customer
Software knowledge
De-escalation strategy techniques
Escalation strategy techniques
Opening & closing a support case
Coaching Reps
Supporting & motivating employees
Providing constructive feedback
Troubleshooting & problem-solving
Escalation strategy techniques
Building scaffolding to achieve goals

Build a sales and customer service culture that rocks

Get the step-by-step playbook on building a training program that develops confident representatives

Develop Your Employees’ Potential into
High Performance

Expert-led Content by Sales & Customer Service Legends

Whether you’re training an entire call center of newbies or refreshing best practices for your seasoned front-line staff, BizLibrary’s expert-led content from names like Simon T. Bailey, Shep Hyken, and Jim Cathcart will help you create customer service excellence at scale.
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Customized Learning Plans Specific to Your Employees

Provide turn-key role-specific training plans to your learners that can be customized to their current position and their development goals. BizSkills generates custom learning paths that are pre-mapped to our content by linking over 1500 off-the-shelf skills to your roles.
Meet BizSkills

Dispersed Workforce? No Problem

Leverage our on-demand content and BizLMS’s hybrid classroom functionality to train your remote and hybrid employees on all the “people-forward” essential skills that lead to more positive interactions and move the needle on growth.
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Quick Implementation to See Results Right Away

Our seasoned Implementation and Client Success Teams will help you build a custom program from our best practice blueprints (including pre-written templates and activities), so you can successfully launch in less than 90 days and start seeing those results you came to us for.
How We Launch Programs
As a sales organization, we have an intense focus on sales. All things sales. It's very important... BizLibrary's job is to get the best training experience for everyone that [they] work with.
Marshall Fields