Author: Shannon Kluczny

Chief Customer Officer at BizLibrary | Shannon has been with BizLibrary since August of 2003 and has succeeded in multiple roles working with clients to improve their training programs, and improving organizational processes. Shannon has been recognized as a Top 100 Customer Success Influencer by MindTouch and a Customer Success A-Lister by Amity.


ALIGN 2016: What We Learned About Learning

ALIGN 2016 has concluded, and not only was it the biggest client conference BizLibrary has ever hosted – it was by far the most productive, engaging ALIGN, and full of serious conversations and discussions! I thought I’d share with you my observations and critical take-away items for both BizLibrary and our clients.

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