Author: Shannon Kluczny

Chief Customer Officer at BizLibrary | Shannon has been with BizLibrary since August of 2003 and has succeeded in multiple roles working with clients to improve their training programs, and improving organizational processes. Shannon has been recognized as a Top 100 Customer Success Influencer by MindTouch and a Customer Success A-Lister by Amity.
Developing goals and metrics for training program
8 min

10 Steps to Develop Goals and Metrics for your Training Program

Steering an employee training program can be a lot of work. Developing goals and metrics will...
9 characteristics of top employee training programs
7 min

The 9 Elements that Make Top Employee Training Programs So Successful

There are many elements that go into an employee training program, so what are the most...
Customer service rep focused on solving customer needs
7 min

How to Build a Team With a Strong Customer Focus

These tips and insights will help you build customer focus organization-wide, and help with developing a...
BizLibrary Values Building Successful Partnerships That Last
7 min

How To Build Successful Partnerships That Last: Until Death Do Us Part

When the culture of your organization makes it abundantly clear that people are valuable for who...
5 min

ALIGN 2016: What We Learned About Learning

ALIGN 2016 has concluded, and not only was it the biggest client conference BizLibrary has ever...
3 min

7 Steps to Building a Customer Success Organization

To truly adopt a Customer Success mindset, the entire organization, including the clients, need to be...