What's New

We regularly update, enhance, and develop our products to keep up with current market trends. Below you'll find the latest happenings with BizLibrary's products, biz-ness news, and more!

Want to learn how BizLibrary's training solutions can help your organization solve challenges and get results?

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New Courses Added to BizLibrary's Expert Insights Series

Creating a great customer experience is invaluable to an organization. It’s the sum of a customer's interactions with a brand and should be memorable, special, enjoyable, or worthwhile. It could make the difference between a repeat customer and a bad Yelp review. Companies who successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn, and increased revenues. So how can you do that? That’s why our new Expert Insights series is such an exciting addition to our content library!
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Our most recent addition to this series comes from customer service speaker and seven-time best-selling author Shep Hyken. In his series, Creating an Amazing Customer Experience, Shep shares insights into why customer service is not just a department, who the term “customer” applies to, what “average” means, and what you need to do to operate in the zone of amazement.

Preview a lesson from Shep Hyken, Creating an Amazing Customer Experience: Creating Amazement:

This series brings your workforce one-of-a-kind training on some of the toughest business challenges from highly successful professionals who are actively working in their field.

With more than 230 expert-presented lessons, this series stays true to our belief in the power of microlearning, with videos no longer than 25 minutes each.

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New Courses Added to BizLibrary's Expert Insights Series

Asking questions at work is the best way to learn, but have you ever thought that there is a more strategic way to ask those questions and impress the higher ups? That’s why our new Expert Insights series is such an exciting addition to our content library!
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Our most recent addition to this series comes from a corporate communications coach, international keynote speaker, global trainer, and bestselling author Stephen Krempl. In his series, Winning in the Work World, Stephen will share techniques to impress senior leaders and fundamental mindset shifts required to improve your career.

Preview a lesson from Stephen Krempl, Winning in the Working World: Right Mindset:

This series brings your workforce one-of-a-kind training on some of the toughest business challenges from highly successful professionals who are actively working in their field.

With more than 230 expert-presented lessons, this series stays true to our belief in the power of microlearning, with videos no longer than 12 minutes each.

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BizLibrary Expands its Offering with Texas and Washington Culture of Civility Training

Four new video courses are available in the BizLibrary Collection for employees and supervisors.
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Clients licensing the BizLibrary Collection can now access Culture of Civility video courses specifically for the states of Washington and Texas.

We are consistently updating our content to help organizations mitigate risk and create cultures where everyone can feel safe and bring their whole selves to work.

Each state has their specific version of the following courses:

Culture of Civility: Creating a Harassment-Free Workplace – This 9-lesson course helps employees understand how to recognize and respond to harassment, how to behave appropriately, and how to prevent harassment from occurring in the first place. Topics include different types of harassment, how bystanders can respond, and making harassment complaints.

Culture of Civility: Creating a Harassment-Free Workplace – Supervisors – Similar to the above course, this 14-lesson course is meant for supervisors to help them navigate workplace situations and keep themselves and their coworkers safe.

Ready to get your organization up to date on the latest culture of civility training? Talk with a BizLibrary representative today!

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New Courses Added to BizLibrary's Expert Insights Series

It can be rocky terrain when an employee transitions from office pal to new manager. They have to set new boundaries that may not have been there before, learn to deescalate conflict, and actively listen. That’s why our new Expert Insights series is such an exciting addition to our content library!
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Our most recent addition to this series comes from renowned leadership expert Kevin Eikenberry. In his series, Bud to Boss, Eikenberry shares skills, tips, and tricks for being a stellar leader in any industry through utilizing the DISC model, giving effective feedback, conducting mindful one-on-one meetings, and more.

Preview a lesson from Kevin Eikenberry, Bud to Boss: Control vs. Influence:

This series brings your workforce one-of-a-kind training on some of the toughest business challenges from highly successful professionals who are actively working in their field.

With more than 230 expert-presented lessons, this series stays true to our belief in the power of microlearning, with videos no longer than 12 minutes each.

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BizLibrary Expands its Offering with Canadian Compliance

Four new video courses are available in the BizLibrary Collection, with additional courses in production.
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Clients licensing the BizLibrary Collection can now access video courses on high-demand topics, such as HR compliance and workplace safety, in both Canadian English and Canadian French (coming soon). The video courses are divided into several digestible and informative lessons, preventing employees from taking additional time away from their work and allowing organizations to meet Canadian regulation requirements with ease. View the specific course offerings below.  

OSHA for Ontario – Through this two-part video course, viewers will gain a general understanding of OSHA guidelines in addition to rights and responsibilities.  

AODA – After completing this six-part video course, viewers will gain an understanding of the accessibility standards for customer service, transportation, employment, information and communication, and the design of public spaces.  

WHMIS – This five-part video course will give viewers a general overview of WHMIS 2015, including hazard classification, labels, safety data sheets, and education and training requirements.  

Culture of Civility (Ontario) – This course features engaging, easy to follow lessons designed to educate supervisor and employee learners on the several forms of discrimination in the workplace, as well as anti-harassment best practices, and includes supervisory and organizational responsibilities for upholding an inclusive, safe and respectful culture.  

All four of these courses have been reviewed and approved by lawyers specializing in Canadian employment law and will follow a full-screen animation format presented by native Canadian speakers. Ready to get your organization up to date on the latest workplace regulations? Talk with a BizLibrary representative today!  

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New Courses Added to BizLibrary's Expert Insights Series

When striving to be successful, employees shouldn't be left to do it all on their own. Organizations should help and provide the means to do so through training efforts. That’s why our new Expert Insights series is such an exciting addition to our content library!
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Our most recent addition to this series comes from Hall of Fame Keynote Speaker and Division 1 Athlete Roger Crawford. In his series, Building a Winning Mindset, Crawford describes seven different mindsets to help learners cultivate the mindset necessary to achieve success.

Preview a lesson from Roger Crawford’s course, Building a Winning Mindset:

This series brings your workforce one-of-a-kind training on some of the toughest business challenges from highly successful professionals who are actively working in their field.

With more than 230 expert-presented lessons, this series stays true to our belief in the power of microlearning, with videos no longer than 12 minutes each.

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New Courses Added to BizLibrary's Expert Insights Series

When working through the everyday challenges and issues in today's workplaces, employees don't (and shouldn’t) have to figure everything out on their own. That’s why our new Expert Insights series is such an exciting addition to our content library!
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Our most recent addition to this series comes from identity theft expert Robert Siciliano. Dwight Schrute said it best in The Office: “Identity theft is not a joke Jim!” Robert’s 7 lessons cover topics such as Face IDs, credit card security, and common scams that are out there that might pop up in emails.

Preview a lesson from Robert Siciliano’s course, Identity Theft Prevention:

This series brings your workforce one-of-a-kind training on some of the toughest business challenges from highly successful professionals who are actively working in their field.

With more than 230 expert-presented lessons, this series stays true to our belief in the power of microlearning, with videos no longer than 12 minutes each.

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New Courses Added to BizLibrary's Expert Insights Series

When working through the everyday challenges and issues in today's workplaces, employees don't (and shouldn’t) have to figure everything out on their own. That’s why our new Expert Insights series is such an exciting addition to our content library!
Read more...
Our most recent addition to this series comes from Author and Instructor Steven Brown. No matter the workplace, there are tons of processes in place to make sure that things run smoothly, but could they be better?. That’s where Six Sigma comes in. Steven’s 9-lesson course covers the basics of Six Sigma, Six Sigma project teams, and the importance of data collection to improve processes and measure improvements.

Preview a lesson from Steven Brown’s course, Six Sigma:

This series brings your workforce one-of-a-kind training on some of the toughest business challenges from highly successful professionals who are actively working in their field.
With more than 230 expert-presented lessons, this series stays true to our belief in the power of microlearning, with videos no longer than 12 minutes each.
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New Courses Added to BizLibrary's Expert Insights Series

When working through the everyday challenges and issues in today's workplaces, employees don't (and shouldn’t) have to figure everything out on their own. That’s why our new Expert Insights series is such an exciting addition to our content library!
Read more...
Our most recent addition to this series comes from Author and Business Leader Jim Cathcart. For those in sales, simply trying to sell to a buyer isn’t going to cut it anymore. The future of sales lies in connecting with people. Jim’s 30 lessons include topics on how to manage common customer concerns, how to build relationships with different kinds of people, and how to grow and improve as a salesperson and individual.

Preview a lesson from Jim Cathcart’s course, Professional Selling:

This series brings your workforce one-of-a-kind training on some of the toughest business challenges from highly successful professionals who are actively working in their field.
With 230 expert-presented lessons, this series stays true to our belief in the power of microlearning, with videos no longer than 12 minutes each.
Also included in the Expert Insights video series:  
  • Exceptional Leadership Communication with Brandon Smith
  • Workplace Mental Health with Michael Wellington 
  • Leadership Skills for New Managers with Jena Viviano 
  • Thrive While Working Remotely with Mike Gutman 
  • Being a Remarkable Long-Distance Teammate with Kevin Eikenberry 
  • Inclusive Mindset with Justin Jones-Fosu 
  • Your Why Matters Now with Justin Jones-Fosu 
  • Managing Up with Mary Abbajay 
  • Sparking the Customer Experience with Simon T. Bailey 
  • Anti-Harassment for Employees and Supervisors with Catherine Mattice 
  • Powerful, Professional Presentations with Patricia Fripp 
  • Women in Leadership with Meridith Elliott-Powell 

This is an ever-growing series, so new Expert Insights courses will be regularly added to our content library!  

Learn more about everything The BizLibrary Collection has to offer. 

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New BizSkills Features: Skill Interests, Role Matches, Admin Dashboard

BizSkills is our new skills development platform designed to simplify the upskilling process and increase organizations’ ROI through developing existing talent. We are continually improving our platform with new features and enhancements to better meet the needs of our clients. The features below have recently been added to the BizSkills platform - see what's new!
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Skill Interests:

The Skill Interests feature goes beyond stagnant training assignments and encourages employees to be lifelong learners! Designed to allow employees to pick and choose which skills they want to learn; this feature not only increases the skill level and subsequent value of individual employees but improves the overall engagement in an organization.

Impacts of the Skill Interests feature are beneficial for both the employee and organization in several key ways.

  1. Investing in employees enriches the business by improving workforce productivity, increasing the quality of work, and reducing turnover.
  2. Tracking employees’ developing skills makes promoting from within easier by showcasing each employees’ growth, which directly impacts the Role Matches feature.
  3. Developing skills outside of a job role helps employees build a robust skill profile, and prepares them for future career advancements.

Skill ratings are also included in the Skill Interests feature. The benefit of rating skills takes the guesswork out of employee skill assessments. Starting with an initial assessment of the desired skill, as employees’ skills develop, they are re-rated, making it easy to track employee progress over time.

The Skill Interests feature is easily found via a widget on the learner’s homepage and encourages the exploration and development of the learner’s desired skills.

Role Matches:

Role Matches is one of the key features that sets BizSkills apart from other skills development platforms. Building off the skill levels in learner profiles, Role Matches connects employees to different roles within the organization and displays their qualifications along with skills to improve for each role. Using the Roles Matches feature takes the guesswork out of internal promotions by allowing administrators to easily view employees’ qualifications and compare them against other candidates.

The Role Matches widget makes viewing these matches simple by succinctly displaying all roles with a percentage match on the learner’s profile.

When an individual job role is selected, a profile page opens, displaying a list of required skills for that role and the learners’ current rating of each subsequent skill.

From the Role Matches widget, administrators or learners can assign skills for a job role by simply selecting the ‘Add Skills’ button. This function then adds the necessary skills directly into the learner’s profile along with recommended content for skill development.

Administrator Dashboard:

The BizSkills Administrator Dashboard provides a comprehensive visual representation of their organizations’ skills development. At first glance, the dashboard gives a quick view of the organizations’ skills data through a series of widgets, some of which include more detailed reports for further insights. Some of the administrator dashboard widgets include Ratings by Skills, Most Popular Content, Development Plans, Learners by Job Roles, Average Skill Rating, and more.

Want to learn more about how easy BizSkills makes upskilling your workforce? Get a demo today!

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New Courses Added to BizLibrary's Expert Insights Series

When working through the everyday challenges and issues in today's workplaces, employees don't (and shouldn’t) have to figure everything out on their own. That’s why our new Expert Insights series is such an exciting addition to our content library!
Read more...

This series brings your workforce one-of-a-kind training on some of the toughest business challenges from highly successful professionals who are actively working in their field.

With more than 180 expert-presented lessons, this series stays true to our belief in the power of microlearning, with videos no longer than 12 minutes each. 

Our most recent addition to this series comes from Brandon Smith, author of The Hot Sauce Principle: How to Live and Lead in a World Where Everything Is Urgent All of the Time. In his 12-lessson course, he discusses the challenges and complexities of leading today, including six leadership communication principles, how to balance different types of communication, how to create an environment of psychological safety, components of trust, how to define a team culture, how to effectively give feedback, and how to motivate your team members.  

Preview a lesson from Brandon Smith’s course, Exceptional Leadership Communication:

Also included in the Expert Insights video series:  

  • Workplace Mental Health with Michael Wellington 
  • Leadership Skills for New Managers with Jena Viviano 
  • Thrive While Working Remotely with Mike Gutman 
  • Being a Remarkable Long-Distance Teammate with Kevin Eikenberry 
  • Inclusive Mindset with Justin Jones-Fosu 
  • Your Why Matters Now with Justin Jones-Fosu 
  • Managing Up with Mary Abbajay 
  • Sparking the Customer Experience with Simon T. Bailey 
  • Anti-Harassment for Employees and Supervisors with Catherine Mattice 
  • Powerful, Professional Presentations with Patricia Fripp 
  • Women in Leadership with Meridith Elliott-Powell 

This is an ever-growing series, so new Expert Insights courses will be regularly added to our content library!  

Learn more about everything The BizLibrary Collection has to offer. 

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BizLibrary Achieves Record-Breaking First-Quarter 2022

After achieving a 192% year-over-year bookings growth rate in 2021, BizLibrary started 2022 off even stronger. In a time where employee turnover for organizations is at an all-time high, BizLibrary continues to build successful partnerships that last by nurturing organizations’ training programs to success. Find BizLibrary’s top Q1 achievements below.
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  • BizLibrary expanded its offerings to 26 new clients, achieving a 204% YoY growth rate year-to-date
  • 50% of new clients signed on with BizSkills – BizLibrary’s skills development platform, showcasing the need for personalized skills development in the workplace

As we dive into the second quarter of the year, BizLibrary is well-positioned to respond to the increasing demand for training resources that not only fulfill workplace safety and compliance requirements, but also build employees’ communication, collaboration, leadership, and overall skills for a more compassionate and competent future.

If your organization is experiencing challenges in employee engagement and retention, speak with a BizLibrary representative today to learn how BizLibrary can support your training needs.

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Now Offering OSHA 10/30 Certification Courses

Organizations seeking safety and compliance training can go a step further by getting their workforce OSHA certified through BizLibrary’s partnership with ClickSafety – an online safety training and compliance provider for more than 10,000 organizations across multiple industries worldwide. BizLibrary offers OSHA 10-hour General Industry and OSHA 10/30-hour Construction certification courses in English and Spanish, in addition to California-specified requirements.
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Getting your organization’s workforce OSHA 10 and OSHA 30 certified keeps them compliant on the latest safety regulations, as well as reduces and prevents job-related injuries and lawsuits or penalties. Consistently training your workforce can result in higher employee productivity, reduced cost in potential compliance violations, and an all-around safer work environment. Below are the following OSHA courses BizLibrary offers:

The OSHA 10-hour General Industry course is designed for entry-level workers and includes a general overview of common safety and health hazards. This course features content on enforcing safety measures and best practices for maintaining safety in general high-risk work environments.

The OSHA 10-hour Construction course features content on preventing health and safety hazards commonly found on construction sites. Specific topics include major construction site hazards, emergency protocols, hand and power tools, and more.

The OSHA 30-hour Construction course is applicable to supervisors and workers with safety responsibilities and builds on the 10-hour construction content with special attention to mobile equipment and additional hazard prevention and safety.

The CAL OSHA 10-hour Construction course build off the construction safety content and includes an introduction to the specific safety standards required by the state of California.

*This course is not available in Spanish.

A voice authentication format is available for the OSHA 10-hour general industry and 10/30 construction courses to comply with the actively proctored online training requirements of NYC SST Local Law 196. Upon course completion, learners will receive an official Department of Labor (DOL) OSHA card. (Excludes CAL OSHA 10-hour Construction).

Ready to get your workforce OSHA certified? Talk with a BizLibrary representative today!

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