Best in the Biz Awards: Top Upskilling Program

Thursday, Aug. 17, 2023, 1:00 pm CT

It’s all about delivering the right skills training to the right people at the right time. 

Giving employees the opportunity to grow and expand upon their skills is one of the biggest benefits an employer can provide their employees. By offering training that allows employees to dive deeper into skills they’d like to gain or improve upon, companies can better their chances of filling open positions internally and can motivate their employees to take control of their own professional development. 

BizLibrary is thrilled to be joined by SeneGence, our Best in the Biz: Top Upskilling Program award winner, to discuss how their upskilling program has contributed to an increase in internal promotions, higher employee motivation, an improved learner utilization rate, and positive feedback from their learners.  

Heather Cupp, Senior Human Resources Business Partner at SeneGence, will walk us through: 

  • How SeneGence determined the growing need for upskilling 
  • How they gained leadership buy-in 
  • The process of building and launching the program 
  • Key components of measuring success 
  • Challenges they overcame and advice for anyone trying to launch a similar program 


Brought to you by your presenters

Heather Cupp
Sr. Human Resources Business Partner
Heather's expertise in instructional design and curriculum development has resulted in engaging and effective learning programs that drive measurable results. Heather has the fun and exciting mandate of transforming L&D for SeneGence. She’s building a future-focused learning culture to help her colleagues thrive in a changing, dynamic workforce. She uses design thinking and Agile concepts to brainstorm, organize, prioritize and then simplify the approach. Her L&D programs have resulted in a YoY increase in participation of 46.17% in 2023, on top of a 86.47% increase in 2022. A seasoned learning & development professional and avid change champion, she has worked with a variety top global and US-based companies to plan, design and implement major change initiatives, learning strategies, and other strategic workforce planning and projects. Heather is a PHR® Certified Professional in Human Resources and Certified Director of Safety. And when she’s not working or volunteering, you’ll find her painting nature’s beauty on a canvas, camping or kayaking in the wilderness or curled up with a good book.

BizLibrary is an approved credit provider for HR Certification Institute (HRCI), the Society for Human Resource Management (SHRM-SCP® or SHRM-CP®), ATD Certification Institute (CPTD/APTD), and Training Industry (CPTM). Viewing this webcast in its entirety qualifies for 1 recertification credit hour towards each credential. Learn more on our accredited content page.


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