How to Win Friends and Influence People was first published in 1936, but its timeless wisdom has made the book a bestseller ever since. In fact, 30 million copies have been sold worldwide, making it one of the highest-selling books of all time, and Time’s 19th most influential book.
In part 2 of the book, author Dale Carnegie advises his readers to become genuinely interested in other people, be a good listener, and encourage others to talk about themselves. Later, he urges readers to ‘Let the other person do a great deal of the talking,” and to ask questions instead of giving direct orders.
Being genuine involves more than just asking canned questions though – it comes from listening closely and truly seeking to understand the other person’s experiences and perspectives. Asking those kinds of questions is an art, but it’s an art that doesn’t require inborn talent. It can be learned.
In this highly-viewed video from The BizLibrary Collection, learners are encouraged to cultivate a positive reputation and develop strong relationships at work. This video is part of a larger series called “How to Be Liked and Respected,” which is a great resource for our clients looking to develop leaders in their organization or to help develop their sales teams.