Category: Weekly Video Highlight

Weekly Video Highlight

How to Tell a Talented Employee They’re Not Ready for a Promotion

Most people aren’t naturally inclined to enjoy crushing their employees’ hopes and dreams, so when you have an employee not ready for a promotion, communicating that to them is typically not a shining moment for anyone. However, these conversations can be turned into opportunities if you know how to approach them.

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Weekly Video Highlight

The Customer Comes Second

Customer Service

Delight the customer, astound the customer, serve the customer, the customer comes first — we’ve all heard it. We’ve probably even said it, after receiving poor customer service. Chances are, we’ve also probably been on the other end, the one serving a customer that is just impossible to please, and wished for a second (okay, longer than a second) that we could remind them that we’re a person, too.

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