Keeping it Moving: The Secret to an Engaging User Experience

Presented by: Jennifer Ramirez & Amanda Herder

Thursday, November 11, 2021
1:00 pm CT

What are people saying about BizLibrary webinars?

"This webinar fit perfectly with current topics being reviewed and trained in our company."
- Jennifer L
"The presenter was great. I wish every webinar I attended was this interesting. The presenter made it very exciting."
- Heather E

Nothing is worse for utilization than a boring, static, and unengaging user experience. If you’re looking for creative but easy-to-implement ways to improve your learners’ overall engagement in your programs, this is the session for you! By improving their user experience through a dynamic homepage and content customization, Westmont Hospitality was able to change our employees’ mindset from less than enthused about training to total training program advocates. During this session, we’ll share all our secrets so you can have an engaging user experience, too.

Learning objectives:

  • Why you should customize your homepage
  • Ways to gain management buy-in for learning through your LMS
  • How to improve the overall user experience for your learners

PRESENTERS

Amanda Herder
Manager of Training

Westmont Hospitality

Amanda Herder is the Manager of Training/Trainer for Westmont Hospitality. She has spent the last 20 years enjoying the training field with researching, designing, and delivering training materials in many industries. She understands that guests and customers are the single most valuable asset for a company and is driven by the pursuit of a guest-driven focus. When she is not training, she is keeping track of six kids and loving Amazon.

Jennifer Ramirez
Director of Training and Financial Systems

Westmont Hospitality

As the Director of Training and Financial Systems for Westmont Hospitality, Jennifer Ramirez is responsible for the strategic direction, vision, and developmental growth for two divisions. She is dedicated to listening to employees and improving and building on employee engagement and experience through an onboarding plan and continued education programs. With more than 29 years of hospitality experience, she is passionate and committed to the development and growth of employees. When not working, Jennifer can be found enjoying her other passion - horses. Her kids will tell you that she believes there is no expense too expensive when it comes to the horses.

Caroline Miller
Marketing Events Specialist

BizLibrary

As the marketing events specialist Caroline Miller spends most of her days learning new things by researching and writing engaging content for L&D and HR professionals. While she enjoys doing work behind the scenes, she has become increasingly passionate about sharing her story through presenting, moderating, and hosting virtual events with other presenters and partners in the industry.

FAQ

Q. What platform do you use for your webinars?
A. We use ON24 as our webinar platform.

Q. Do I need to download anything to attend?
A. No, ON24’s interface does not require a download. You’ll just need to make sure you have Adobe Flash enabled and for best results, close down any extra browser windows.

Q. How do I listen in to the webinars?
A. To listen in, you will need a pair of headphones or computer speakers. We do not provide a dial-in number for attendees.

Q. How early can I join the webinar?
A. The webinar room will open 15 minutes before the webinar starts.

Q. Do you recommend a certain browser to watch the webinar?
A. After 3/21/20, ON24 will not support Internet Explorer. We recommend using a supported browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox to view the webinar.

Q. Do you offer credits for your webinars?
A. Yes, most of our webinars are approved for one hour of HRCI and SHRM general credit. In order to be approved for credits, you must attend at least 50 minutes of the webinar.

Q. How do I know if the webinar is approved for credits?
A. If a webinar is approved for SHRM or HRCI general credits, the registration page will have the SHRM and HRCI badges at the bottom of the page. If you have any questions regarding credits, email kmiller@bizlibrary.com.

Q. How will I receive my HRCI and SHRM certificate?
A. If you have attended for 50 minutes of an approved webinar, there are a few ways you can obtain your certificate. First, you can download the certificate from a widget in our platform. If you forget to download the certificate during the webinar, an email will be sent with the certificate about 2 hours after the webinar is complete.

Q. If I’m not able to watch the webinar at the live time, can I watch it later?
A. Yes! We understand that you might not be able to watch the webinar at the live time, so we offer our webinars on demand. On-demand webinars are available up until 12 months after the initial live webinar date.

Q. What if I am having trouble accessing the webinar?
A. The webinar room will open 15 minutes before the live time. If you are still having issues attending, email kmiller@bizlibrary.com.


BizLibrary is an approved credit provider for HR Certification Institute (HRCI), the Society for Human Resource Management (SHRM-SCP® or SHRM-CP®), ATD Certification Institute (CPTD/APTD), and Training Industry (CPTM). Viewing this webcast in its entirety qualifies for 1 recertification credit hour towards each credential. Learn more on our accredited content page.