The healthcare industry is changing rapidly, and employee training needs have never been more pressing.
Healthcare providers need to keep up with training and development initiatives that help retain current employees and improve their skills, as well as meet compliance requirements.
The Health Insurance Portability and Accountability Act (HIPAA) requires healthcare providers to simplify administrative processes and improve the privacy and security of patients’ health information.
In addition to compliance training, many hospitals are now using training programs to develop important skills to improve the patient experience, such as customer service and communication skills.
“Value-based healthcare means that we’re putting more focus on the patient experience and balancing it with quality and cost. We have to get across to staff what this means and how the employee can impact it.”
– Cynthia Machuga, Educational Services Coordinator at CaroMont Health.
Today’s highly regulated environment, coupled with massive changes in procedures and technology advances creates the need for healthcare providers to deliver training that can be completed quickly and that does not interfere with other responsibilities.
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