7 Steps for Scaling Workers’ Capacities to Meet Digitalization Demands

Presented by: Ray Jimenez, Ph.D

Wednesday, November 20, 2019
1:00 pm CT

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UberEats and McDonald’s now use drones for food delivery. Alexa and Google Assistant are now regarded as significant “assisting companions” for both home and office. These are just two examples of business and operations digitalization happening across all industries including government and non-profit entities.

The CEO of Microsoft, Satya Nadella says, “We are just starting a multi-trillion dollar industry.” Every business will need to have a digital strategy in place if they are to survive.

This trend impacts learning design and delivery. Businesses are now demanding CLOs and L&D professionals to plan for learning technologies as part of their solutions. However, thought leaders like John Hagel and Josh Bersin suggest that there must be a shift in the types of skills that must be developed. We need to redirect our energy from being overly focused on skills, roles, and tasks based on instructions. There is an increasing need to begin to scale capacities for people to handle unknown, unexpected, and rapidly changing technologies; acquiring new skills that workers need when automation and A.I. take over many of the routine tasks and roles that people do.

The new capacities should include thinking through problems, data analysis, troubleshooting, risks analysis, design thinking, decision mapping, and many others. The challenge is, how do we disrupt our own learning and L&D practices to scale digital capacities? How and where do we start?

Topics to cover:

  • Why will digital disruptions change the face of work, now and in the future?
  • What elements are needed when scaling workers’ capacities?
  • How do you assess your current learning ecosystems and integrate scaling capacities?
  • What are the seven steps for scaling capacities?
  • How does scaling capacities impact learning design, development, delivery, and technologies?
  • How do you, as L&D professionals, become active contributors in scaling capacities?
  • Three case studies to demonstrate how this has been done in other organizations


Ray Jimenez, Ph.D
Chief Learning Architect

Vignettes Learning

Ray Jimenez is the chief learning architect at Vignettes Learning, TrainingMagNetwork.com and SituationExpert.com. He has worked with American Bankers Association, Neiman Marcus, the US Air Force, NASA, Blue Cross, Goodwill Industries, Pixar Studios, Edison Missing Group, Dendreon, Netafim, Progressive Insurance, Bridgepoint Education, and the California Institute of Technology, to name a few. Ray is the author of Workflow Learning; Microlearning Impacts Report; 3-Minute eLearning; Scenario-Based Learning; Do-It- Yourself eLearning; Story Impacts Learning and Performance, and Story-Based eLearning Design.

Katie Miller
Webinar Host


As a Marketing Specialist with BizLibrary, Katie helps facilitate and create educational and engaging webinars geared towards Human Resources and Learning and Development professionals. She conducts research and works with subject matter experts to ensure the BizLibrary audience is receiving the most relevant and up-to-date content possible.


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