New Releases

This lesson gives learners a practical structure for writing prompts that produce better results. Learners focus on the essential information Copilot needs, including the role, task, context, output format, and boundaries or constraints. By using a repeatable prompt structure, learners can reduce guesswork and make their requests easier for Copilot to act on.

In this lesson, you’ll explore what qualifies as a disability under the ADA, how reasonable accommodations work in practice, and what your role is—and is not—when employees raise health-related concerns.

Trust and accountability are essential for team success, but they require deliberate effort in remote and hybrid environments. In this lesson, “Managing Remote and Hybrid Teams: Building Trust and Accountability Virtually,” Dr. Todd Dewett explores how leaders can create clarity, consistency, and confidence among distributed team members.

By the end of this course, you’ll understand how to deliver consistent, professional service and apply simple techniques to create better guest experiences—even during busy shifts.

Leadership expert, Marlene Chism, explores why even the right feedback can fall flat when the timing is wrong. Viewers will learn why regulation has to come before coaching, correction, or conflict resolution, especially when emotions are running high.

Consistent performance deteriorates because expectations are unclear and accountability breaks down. Transform how to set expectations, track commitments, and have the tough conversations that move performance forward by implementing practical AI frameworks.