Emotional intelligence is the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence.

Emotional intelligence, or EQ, is the “something” in each of us that is a bit intangible.

It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results.

In this competency guide, you’ll learn:

  • The four components of emotional intelligence
  • How to develop emotional intelligence in yourself and others
  • Supporting behavior statements and development activities