Delivering Exceptional Customer Service
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In this episode, Libby Powers rejoins us to talk about delivering stellar customer service. Libby explains why client retention is such an important objective for any business, and how customer service has become an expectation for consumers. Here are three takeaways from this week’s episode:
- Customer service is essential for companies who want to grow
- Superior customer service is the responsibility of everyone within an organization
- Be proactive, don’t wait for a reactive situation to deliver great service
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