BROWSE SAMPLE PREVIEWS FROM THE BIZLIBRARY COLLECTION
The BizLibrary Collection includes curated content libraries covering the core skills and specialty topics organizations need to develop their workforce.
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Account Management: Providing a Total Account Solution

Identifying Customer Types: Hands-Off Shoppers

Customer Service Conversations: Five Steps to Better Service Conversations

Customer Service: Reading Physical and Verbal Cues

Delivering Stellar Customer Service

Five Sources of Customer Insight

Negotiating Sales

Prospecting by Phone: Cold Call Guidelines

Remarkable Customer Service: When, If, and How To Go Off Script

Sales 101: Speaking to Decision Makers

Service Impact Series: The Angry Customer

Successfully Closing Sales