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The BizLibrary Collection includes curated content libraries covering the core skills and specialty topics organizations need to develop their workforce.

SALES & SERVICE

Develop successful sales and service professionals to grow and retain your customers. From prospecting, how to follow up, how to close the sale, handling difficult customers and delivering high levels of customer service, this library has necessary content for beginners and experts alike.
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SAMPLE TOPICS

Distance Selling
Sales Essentials
Sales Presentations
Customer Service Fundamentals

Click to Preview Lessons Below

Account Management: Providing a Total Account Solution
Identifying Customer Types: ands-Off Shoppers
Customer Service Conversations: Five Steps to Better Service Conversations
Customer Service: Reading Physical and Verbal Cues
Delivering Stellar Customer Service
Five Sources of Customer Insight
Negotiating Sales
Prospecting by Phone: Cold Call Guidelines
Remarkable Customer Service: When, If, and How To Go Off Script
Sales 101: Speaking to Decision Makers
Service Impact Series: The Angry Customer
Successfully Closing Sales

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