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The BizLibrary Collection includes curated content libraries covering the core skills and specialty topics organizations need to develop their workforce.

SALES & SERVICE

Develop successful sales and service professionals to grow and retain your customers. From prospecting, how to follow up, how to close the sale, handling difficult customers and delivering high levels of customer service, this library has necessary content for beginners and experts alike.
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SAMPLE TOPICS

Distance Selling

Sales Essentials

Sales Presentations

Customer Service

Click to Preview Lessons Below

Account Management: Providing a Total Account Solution

Identifying Customer Types: Hands-Off Shoppers

Customer Service Conversations: Five Steps to Better Service Conversations

Customer Service: Reading Physical and Verbal Cues

Delivering Stellar Customer Service

Five Sources of Customer Insight

Negotiating Sales

Prospecting by Phone: Cold Call Guidelines

Remarkable Customer Service: When, If, and How To Go Off Script

Sales 101: Speaking to Decision Makers

Service Impact Series: The Angry Customer

Successfully Closing Sales

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