Building a World-Class L&D Experience

Wednesday, Jan. 10, 2024, 1:00 pm CT

Are you ready to crush your training and development goals? Join us and learn from THE BEST!  

It’s no secret that learning and development programs can have a HUGE impact on an organization. Whether you’re just starting out or looking to grow your L&D programs, learning from your peers and their experience is invaluable.  

BizLibrary is thrilled to be joined by ePlus to learn more about how their leadership development and upskilling programs won Best in the Biz: Best Overall L&D Experience as well as the impact their programs are having on their organization. 

Caroline Raiszadeh, Director of Talent Development and Training at ePlus, will discuss her experience establishing a comprehensive program, creating focused tracks, segmenting content into smaller doses, and utilizing assessments and knowledge checks to ensure success. She’ll walk us through:  

  • How ePlus determined the growing need for new programs 
  • How they gained leadership buy-in  
  • The process of building and launching the program  
  • Key components to measuring success  
  • Challenges they overcame and advice for anyone trying to launch new programs

Brought to you by your presenters

Caroline Raiszadeh
Director, Talent Development & Training
Ms. Raiszadeh has served as Director, Talent Development & Training since 2016 and is responsible for driving the strategy and execution of ePlus’ employee programs, staff development, and employee training initiatives. Since joining in 2009, she has held senior leadership positions in both Sales Management and Human Resources. Prior to joining ePlus, Ms. Raiszadeh served in multiple Sales, Marketing, and Corporate Administration Leadership roles. Ms. Raiszadeh studied Technology Education at Virginia Tech’s College of Arts and Sciences, and Business Administration with dual concentrations in Human Resource Management and Sales Marketing at the University of Maryland. Ms. Raiszadeh is the recipient of several sales and leadership awards including the 2007 Dale Carnegie Sales Talk Champion, 2012 Cisco Partner Summit Services Partner Program of the Year, 2013 ePlus President’s Club, and a 2023, ePlus Executive Choice Award for her dedication and commitment to developing and executing effective employee programs. In addition, Ms. Raiszadeh also had the honor of attending ePlus’ celebration of 25th Listing Anniversary on Nasdaq in New York in November 2021.

BizLibrary is an approved credit provider for HR Certification Institute (HRCI), the Society for Human Resource Management (SHRM-SCP® or SHRM-CP®), ATD Certification Institute (CPTD/APTD), and Training Industry (CPTM). Viewing this webcast in its entirety qualifies for 1 recertification credit hour towards each credential. Learn more on our accredited content page.


Q. What platform do you use for your webinars?
A. We use ON24 as our webinar platform.

Q. Do I need to download anything to attend?
A. No, ON24’s interface does not require a download. You’ll just need to make sure you have Adobe Flash enabled and for best results, close down any extra browser windows.

Q. How do I listen in to the webinars?
A. To listen in, you will need a pair of headphones or computer speakers. We do not provide a dial-in number for attendees.

Q. How early can I join the webinar?
A. The webinar room will open 15 minutes before the webinar starts.

Q. Do you recommend a certain browser to watch the webinar?
A. After 3/21/20, ON24 will not support Internet Explorer. We recommend using a supported browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox to view the webinar.

Q. Do you offer credits for your webinars?
A. Yes, most of our webinars are approved for one hour of HRCI and SHRM general credit. In order to be approved for credits, you must attend at least 50 minutes of the webinar.

Q. How do I know if the webinar is approved for credits?
A. If a webinar is approved for SHRM or HRCI general credits, the registration page will have the SHRM and HRCI badges at the bottom of the page. If you have any questions regarding credits, email

Q. How will I receive my HRCI and SHRM certificate?
A. If you have attended for 50 minutes of an approved webinar, there are a few ways you can obtain your certificate. First, you can download the certificate from a widget in our platform. If you forget to download the certificate during the webinar, an email will be sent with the certificate about 2 hours after the webinar is complete.

Q. If I’m not able to watch the webinar at the live time, can I watch it later?
A. Yes! We understand that you might not be able to watch the webinar at the live time, so we offer our webinars on demand. On-demand webinars are available up until 12 months after the initial live webinar date.

Q. What if I am having trouble accessing the webinar?
A. The webinar room will open 15 minutes before the live time. If you are still having issues attending, email