Customer Service Playlist

This course comprises nine lessons and kicks off by defining what a core competency is and why it’s vital for customer service to be considered one in your organization.

In this lesson, you’ll learn six helpful steps to engage your customers in your organizational culture, including tips like defining your customer experience and defending the culture. After viewing, you’ll walk away with actionable items to help you deliver a more amazing experience to your customers.

Learn practical ways to stay calm and communicate effectively when a guest is upset or frustrated. You’ll build confidence in reducing tension, handling difficult interactions, and working toward better outcomes for both guests and your team.

We’ll discuss how to build rapport, incorporate your personal or company values into your sales pitch (which is a biiiiig deal these days), and even how to turn problems into opportunities for strengthening your relationships. You’ll also get plenty of chances to laugh along the way, because our market research has shown us that people like fun things more than boring ones.

Learn to uncover deep customer insights by stepping into their world, transforming pain points into opportunities, and systematically hunting for innovation in every aspect of your offering.

While you can’t control how a customer behaves, you can control how you respond. By watching this lesson, you’ll have a good starting point for how to respond respectfully when a customer is angry or upset.

In this lesson, you’ll learn the power of anticipatory service and why it’s so important to be the difference-maker for the customer. After watching, you will know how to be an emotionologist when listening to a customer so you can channel the mindset of customer love.

In this lesson, you’ll learn about managing first impressions, as well as the importance of being knowledgeable, showing appreciation, communication, building rapport, and responding quickly.