New Releases
At BizLibrary, the quality of our video content is a top priority. That’s why we keep our content library fresh and up to date with 100+ new releases every month of the year.
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Enjoy a 1-minute preview of some of the latest releases in The BizLibrary Collection:
Near Misses: The Dangers of Near Misses
Complacency, apathy, and recklessness are top contributors to near misses in the workplace. It's easy to brush off a near miss since nothing was obviously damaged, but the smallest incidents can have big impact. In this lesson, you'll learn the dangers of bad attitudes, questions to ask yourself to be sure you're staying focused and engaged, and more.
Safe Housekeeping: Slips, Trips, and Falls
It's important to keep a tidy work environment, but that's not always enough to prevent falls. In this video, you'll learn how to create a safe environment and adopt simple housekeeping measures to prevent slips, trips, and falls in the workplace.
Key Metrics - Answer Rate, Abandonment, Response Time & Occupancy
When you're measuring the success of a contact center, it's important to look at the whole picture. Looking at metrics like answer rate, abandonment, and response time will give you a better understanding of the health of your operation. These metrics can also help you identify areas where you can improve. As the video says, none of these metrics exist in isolation!
Staffing for Success
Staffing is a huge part of organizational success, but it's hard to find the balance between over- and understaffed. In this video, you'll learn the importance of forecasting staffing needs, strategies for both over and understaffing, how to adjust as needed, and how to put your people at the center of your operation.