Navigating the Seven C’s of Onboarding

Presented by: Cassie Whitlock & Tammy Kirkiewicz

Available On-Demand

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The impressions your new employees make as they join your organization can set the course for their long-term experience. Social psychologist Amy Cuddy of Harvard Business School found that 80 to 90 percent of an overall first impression focuses on two aspects: trustworthiness and competence. An effective onboarding process will leave the right impression, from the small steps that convey warmth to a continuing experience that proves your organization’s effectiveness.

Join Tammy Kirkiewicz and Cassie Whitlock as they explore how optimizing seven cyclical steps can lead to an improved employee experience—from the time they click on the job posting to their next big contribution to your organization.

In this presentation, you will learn the seven C’s of onboarding:

  • Contact: What will prospective candidates find as they research your organization?
  • Candidate Experience: Does your interview process make an impression that matches your employer brand?
  • Compliance: Does your hiring process meet the most basic requirements?
  • Connection: What will it take for your new hires to build trust in their new colleagues?
  • Culture: Does your organization express and live by its values?
  • Clarification: How do you communicate with your new hire to uncover and resolve misunderstandings?
  • Consistency: Does the day-to-day reality of your organization match the impression you set when bringing on new candidates?


Cassie Whitlock
Director of Human Resources


Cassie has served as the Director of Human Resources at BambooHR since 2012. She is an observer of human nature and uses her almost 20 years of HR experience to aid organizations, teams and individuals in building systems, processes and communication patterns that align with business objectives. She earned her Master’s degree in Human Resources from Utah State University and a Bachelor’s degree in Business Management/Accounting from Utah Valley University.

Tammy Kirkiewicz
Client Success Consultant


As a Client Success Consultant with BizLibrary, Tammy works with HR and training professionals to deliver engaging and results-oriented learning in their organizations. Her teaching degree and strong background in HR technology, talent acquisition, and consulting have given her a wealth of insights and best practices to share with clients.


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BizLibrary is a credit provider for HR Certification Institute (HRCI) and for the Society for Human Resource Management (SHRM). Viewing this webcast in its entirety qualifies for a recertification credit hour (general credit) for SHRM and HRCI. For more information visit our accredited content page.