How to Manage the Most Challenging People at Work

Presented by: Eve Ash

Tuesday, August 14, 2018
1:00 pm CT

What are people saying about BizLibrary webinars?

"This webinar fit perfectly with current topics being reviewed and trained in our company."
- Jennifer L
"The presenter was great. I wish every webinar I attended was this interesting. The presenter made it very exciting."
- Heather E

In this webinar, Eve Ash tackles seven people problems that are most difficult to handle: the complainers, the procrastinators, the disrespectful, the moody, the needy, the controllers, and the aggressive types.

Eve will focus on practical strategies you can use and develop when dealing with these challenging traits. You will discover useful techniques for managing your team, your colleagues, and even your difficult clients or managers.

PRESENTERS

Eve Ash
Author and Speaker

Founder of Seven Dimensions

Eve is an author, speaker and entrepreneur who founded SEVEN DIMENSIONS in 1979. She has produced over 700 videos on management, communication, service, best practice, health and motivation, winning over 160 international awards.​

Katie Miller
Webinar Host

BizLibrary

As a Marketing Specialist with BizLibrary, Katie helps facilitate and create educational and engaging webinars geared towards Human Resources and Learning and Development professionals. She conducts research and works with subject matter experts to ensure the BizLibrary audience is receiving the most relevant and up-to-date content possible.

FAQ

Q. What platform do you use for your webinars?
A. We use ON24 as our webinar platform.

Q. Do I need to download anything to attend?
A. No, ON24’s interface does not require a download. You’ll just need to make sure you have Adobe Flash enabled and for best results, close down any extra browser windows.

Q. How do I listen in to the webinars?
A. To listen in, you will need a pair of headphones or computer speakers. We do not provide a dial-in number for attendees.

Q. How early can I join the webinar?
A. The webinar room will open 15 minutes before the webinar starts.

Q. Do you recommend a certain browser to watch the webinar?
A. Yes, we would recommend to avoid using Internet Explorer as we found it is not as compatible with our platform.

Q. Do you offer credits for your webinars?
A. Yes, most of our webinars are approved for one hour of HRCI and SHRM general credit. In order to be approved for credits, you must attend at least 50 minutes of the webinar.

Q. How do I know if the webinar is approved for credits?
A. If a webinar is approved for SHRM or HRCI general credits, the registration page will have the SHRM and HRCI badges at the bottom of the page. If you have any questions regarding credits, email kmiller@bizlibrary.com.

Q. How will I receive my HRCI and SHRM certificate?
A. If you have attended for 50 minutes of an approved webinar, there are a few ways you can obtain your certificate. First, you can download the certificate from a widget in our platform. If you forget to download the certificate during the webinar, an email will be sent with the certificate about 2 hours after the webinar is complete.

Q. If I’m not able to watch the webinar at the live time, can I watch it later?
A. Yes! We understand that you might not be able to watch the webinar at the live time, so we offer our webinars on demand. On-demand webinars are available up until 12 months after the initial live webinar date.

Q. What if I am having trouble accessing the webinar?
A. The webinar room will open 15 minutes before the live time. If you are still having issues attending, email kmiller@bizlibrary.com.

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BizLibrary is a credit provider for HR Certification Institute (HRCI) and for the Society for Human Resource Management (SHRM). Viewing this webcast in its entirety qualifies for a recertification credit hour (general credit) for SHRM and HRCI. For more information visit our accredited content page.