Our content experts put together a playlist for you on a monthly basis that focuses on our most popular topics. This month we're covering a topic that can give your organization a competitive advantage: customer service. Although it might seem like only customer-facing employees need to develop their customer service skills, every employee actually contributes to the customer experience in some way, whether directly or indirectly. Providing all your employees access to resources to improve their customer service skills can help you get ahead of the competition and deliver an excellent customer service experience across the board. Access the playlist to learn more about delivering excellent customer service!
The Scope of Customer Service
When we think of customer service, we typically think of providing it to someone who is directly buying a product or service, but it can actually include anyone you are working with in and out of the office. In this video, you'll learn all the ways you can influence the customer experience directly and indirectly and why you should prioritize customer service training for everyone.
Customer Service and Social Media
We can all think of a time when we've seen a customer service misstep go viral. Unhappy customers have never been good for an organization, but social media has given customers a platform to voice their complaints for everyone to see, and it can be hard to know how to handle them. Learn best practices for addressing these complaints and how to keep them from turning into an even bigger problem.
Customer Service Loyalty
Customers have so many options, so cultivating customer loyalty is crucial. What you're offering is important, but it's not the only factor. The keys to getting loyal customers comes down to four P's: product, process, performance, and people. Learn what each "P" involves and how to be sure you're exceeding customer expectations in each area!
10 Tips for Super Customer Service
Although there are many ways to communicate these days, talking on the phone is a common choice for customers needing assistance. Although the customer can't see you, there are several things you can do at your work station to make sure you're providing the best experience possible, including smiling and watching your body language. Get detailed tips for providing excellent customer service over the phone.
Customer Service Communication Skills: When Things Go Wrong
We can't always control how things go, but we can control how we respond to them and how we make the situation right. This is true in all areas of life, but it's especially true when it comes to customer service. Ideally, the issue never would have happened in the first place, but you must take ownership of the problem and work to rectify it right away. Learn the best ways to respond when things go wrong.
Delivering Stellar Customer Service
There are four key attributes of stellar customer service. STAR is an acronym that stands for seamless, trustworthy, attentive, and resourceful. Learn how to embody all of these characteristics so you can deliver stellar customer service.
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