If your organization doesn’t serve customers properly, you can bet customers will replace you with someone who will. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!
Employees are responsible for continually creating and reinforcing your organization’s reputation in the community and in the industry. This series will help your employees understand the true value of customers and provide suggestions on how to give better customer service.
In this video, employees will understand the key concepts of negotiation, revisit a wider view of the goals and structures of negotiation, and gain new knowledge on the road to better negotiating.
In this video, employees will learn how to create pre-call campaigns through multiple touches, and the importance of following up with prospects. This video series designed for salespeople, will provide the tools needed and the skills required to effectively Sell at a Distance.
This lesson will go into detail on each of the four P’s of customer service, explain why a business in retail needs to maintain focus on all of these areas, and advise you how to improve in each of these areas.
In this video, employees will learn how to create a customer contact map to list out the organization’s moments of truth. We’ll discuss how to look at moments of truth from the customers’ perspective to ensure the list is as accurate and complete as possible.
Not everyone is born with negotiation skills, but it helps to know how that these can be improved. In this short and fun video lesson, employees will learn specific negotiation strategies, and how to stay positive and assured, even when the outcome is not what you hoped for.
In this series, you will learn different strategic guidelines and tips to becoming effective at prospecting by phone. While there are some proven basics for success, no single process works for everybody! This video covers the three call sections, taking action and the 4-minute call flow with your prospect.
In this video, we provide five learning points to help front-line employees handle mistakes when they run into a service situation gone wrong. This video series will help you communicate properly with customers, generate satisfied customers, and contribute to a great customer service organization!
In this short and fun video, we provide examples of what NOT to do when dealing with furious customers. Customer service is critical to your business, which is why it’s important to know that a single mistake can cost you more than just a customer!
Traditional closing techniques don’t always work like they used to. This video talks about how to find a good medium between the “close early and often” and “only twisted minds twist arms” viewpoints.
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