Business Skills Training Topics
Lean: Common Tools
This video is part of our Continuous Quality Improvement (CQI) course. Learn ways to eliminate waste in your organization and do more with less.
Business Etiquette: Best Practices
This video course discusses general etiquette best practices, and how to interact with others in a professional manner. Topics include emails, social media, meetings, and more.
Total Quality Management (TQM): Creating a SIPOC Table
Total Quality Management (TQM), offers strategies for achieving long-term success in an organization through the comprehensive management of quality.
Customer Grid Analysis
This video series discusses how to use a customer grid analysis to analyze customer satisfaction and determine whether practices should be discontinued, reevaluated, monitored, remedied, or maintained.
Six Sigma: Process Control
This video series provides strategies for reducing variance and eliminating defects to optimize productivity at your organization.
Fostering Creativity at Work
Learn how to improve mental agility and flexibility. In this video we will discuss common blocks to creativity in the workplace, how to deal with these obstacles, and the qualities of a creative environment
CQI: Charts: The Frequency Histogram
This Quality Improvement video course describes a variety of charts that are useful for measuring and analyzing performance to continuously improve quality.
Preparing to Coordinate a Project
This video series discusses how to coordinate with others effectively and fairly. It explains the major steps to preparing for coordinating a project: knowing your goal and your resources.
Respectful Workplace: Demonstrate Appreciation
Going through the motions of an average work day, it can be easy to forget the simple things; to become complacent and take those around us for granted.
The Case for Change
This video explains three ways to respond to change and how an organization should deal with each type. Ultimately, learners will come to understand that change is neither good nor bad – it just is!
CQI: Statistics: Measures of Central Tendency
This Quality Improvement series will explain how statistics can be analyzed and used for improving day-to-day workplace processes.