Shelby joined BizLibrary in June 2019. She is responsible for providing support to remote SaaS clients by identifying, researching, and solving end-user tech issues.
Where are you from?
I was born and raised in St. Louis, Missouri.
How did you end up at BizLibrary?
I was looking to bring my career to the next level, and felt like in my current position that was not a possibility. I started searching for new positions and a former co-worker of mine reached out and let me know that there was an opening at BizLibrary. I researched the company, and realized that BizLibrary’s mission and values really aligned with mine. I felt that BizLibrary was the perfect place for me to grow, both professionally and on a personal level.
Tell us a bit about your background.
I have a sales background and a robust background in customer service, from being a manager in the service industry to working in customer service positions at call centers. I’ve been able to bring over a lot of skills used in previous positions, such as my work ethic and empathy, from my service industry experience to my troubleshooting and tech experience from my call center positions.
What’s your favorite part of working at BizLibrary?
There are so many wonderful things about working at BizLibrary, but I really love being able to help our clients. There isn’t a better feeling than having a client reach out with a really complex matter, and being able to work through the concern with them, and help them feel more comfortable and empowered with their use and navigation of our LMS.
Describe yourself in three words.
Caring. Enthusiastic. Hard-working.
Who would play you in a movie about yourself?
I have always admired Ellen Page for being a strong independent woman and making awesome movies. I feel like the principles on which she stands are something I can get behind.
Why is employee training important to you?
I’ve always believed in continual education or training. If there is no employee training in place, you can’t expect an employee to grow and develop their skills to a higher level and contribute to an organization. I feel that trained employees are more efficient, produce higher quality work, which minimizes mistakes and allows the organization to grow with the changing nature of jobs.