Blog

As training professionals, one of the key components of the job is to evaluate training. This series will give you simple yet robust tools to evaluate training ROI by looking at the 4 levels of the Kirkpatrick Model, backwards.

If you’re wanting to recruit the right person for the job – a high achiever that hits their mark – make sure to follow these 10 steps.

As training professionals, one of the key components of the job is to evaluate training. This series will give you simple yet robust tools to evaluate training ROI by looking at the 4 levels of the Kirkpatrick Model, backwards.

When you apply provocative inquiry to every corner of your business, there will be a collective ripple of unease. Embrace it: this is how status-quo busting happens, and what an innovation opportunity looks and sounds like.

Often people with subject matter expertise have great difficulty in presenting to a group, even though with friends they may be upbeat and entertaining. Develop these nine skills so you avoid these mistakes.

Customer service can be a difficult skill to master, but at its core, it’s really pretty simple. If the customer is happy, we’re all happy.

While encouraging failure seems counter-intuitive, giving ourselves and others the freedom to take chances and learn from our mistakes is essential to both personal and organizational success.

How are you preparing your organization and your employees for tomorrow’s needs? As machines have displaced people in many factories and the market has become more competitive than ever, soft skills and competencies are becoming the standout traits that land people jobs and grow businesses. But is it even possible to keep up in what’s been described as “The Fourth Industrial Revolution”?

Learn 5 things you can do before performance reviews to ease your mind and prepare you to accurately evaluate your employees’ performance.

In this day and age, bullying is an important topic. But there’s a big gray area where the line between everyday joking around and outright aggression is not all that clear.