Author: Guest Contributor

Organizational Culture

The Customer Comes Second

Customer Service

Delight the customer, astound the customer, serve the customer, the customer comes first — we’ve all heard it. We’ve probably even said it, after receiving poor customer service. Chances are, we’ve also probably been on the other end, the one serving a customer that is just impossible to please, and wished for a second (okay, longer than a second) that we could remind them that we’re a person, too.

Read More