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As training professionals, one of the key components of the job is to evaluate training. This series will give you simple yet robust tools to evaluate training ROI by looking at the 4 levels of the Kirkpatrick Model, backwards.

Listening and speaking is a two-way street at all times. We need to listen and understand what the other person is really saying. Focus on talking with, rather than to or at, another person.

When you apply provocative inquiry to every corner of your business, there will be a collective ripple of unease. Embrace it: this is how status-quo busting happens, and what an innovation opportunity looks and sounds like.

Often people with subject matter expertise have great difficulty in presenting to a group, even though with friends they may be upbeat and entertaining. Develop these nine skills so you avoid these mistakes.