Blog

The best way to survive an emergency weather situation is preparedness. Having a plan in place that everyone knows how to execute is key to keeping everyone safe. Make sure it is understood and practiced often.

If you were mentored before, consider what you liked about the relationship. What worked? What didn’t? What would you like to have changed about your mentorship?

Organizational change is complex and tough to implement. Equipping people with the right skills, laying out the right incentives, and creating the right action plan are all paramount to driving effective and lasting change.

Delight the customer, astound the customer, serve the customer, the customer comes first — we’ve all heard it. We’ve probably even said it, after receiving poor customer service. Chances are, we’ve also probably been on the other end, the one serving a customer that is just impossible to please, and wished for a second (okay, longer than a second) that we could remind them that we’re a person, too.

Each one of us can respect others, regardless of our personal interpretation of the concept. Do you follow the guiding principles of showing respect to every person you meet and build a relationship with?

If you’ve ever been involved in hiring a new employee, chances are you’ve eliminated candidates based on red flags you find in their resume. While some resume red flags continue to be relevant, there are a few things we need to move past seeing as automatic disqualifiers.

It isn’t difficult to identify the employees who hate their jobs. In fact, you may already have someone in mind some whose unhappiness is palpable, and maybe even disruptive to your organization. Failing to identify these team members and re-engage them can not only hurt your team, but your bottom line.

Organizations who have refocused themselves on employee engagement have refocused themselves on meeting their employees where they are, as individuals with different and unique needs.

Using knowledge about each and all of your employees to inform your engagement program will guarantee that your initiatives are successful, and accomplish what matters: expressing the value of your relationship with your employees, and vice versa.

When asked, over 80% of polled employees report that when implemented in their training program, formalized training increased their self-confidence in their ability to do their jobs. When employees feel confident along with having effective transfer of skills, you’ll absolutely see their productivity increase.