Empower Your People with Communication Skills Training for Employees
BizLibrary’s comprehensive soft skills library is packed with modern content on all topics related to effective business communication and beyond to make sure your employees and workplace culture can thrive.
Browse Communication Content 
Why Choose BizLibrary to Bolster Your Employees’ Communication Skills
In a world where employees are demanding proper training and upskilling more than ever, your organization deserves more than a content provider. Our commitment to being your training program partner from the start and sticking with you as your program sees continued success is our number one focus.
Content for Every Need
Covering everything from the basics of communication in the workplace to feedback, mediation, and problem solving, our content library is stocked with microlearning video modules that keep the modern learner engaged and excited about improving their soft skills.
Non-stop Program Support
Whether you want to create a program for managers, employees, or leaders, we’re focused on becoming your training partner first and helping you through the entire process of revamping an existing program or drawing the blueprint and implementing your next one.
Industry-leading Implementation
We want to hear what your version of success looks like and help you achieve it. Our implementation team has a track record for helping organizations build training programs that deliver the value and ROI your team wants to achieve.
What I love about BizLibrary is that it
meets everybody where they’re at
meets everybody where they’re at
Clare Gilligan
Director of People and Culture
Our learners tell us they’ve never experienced anything like this
Chad Brady
Organizational Development Specialist
Timely, cost-effective training that made a true impact
Kristen D.
Training & Development Manager
Our Most Popular Business Skills Training Topics
Created in partnership with subject matter experts, our soft skills training library delivers value-packed microlearning videos that will keep your employees engaged and help them retain crucial information. Here are some of our most popular topics:
Need more than communication and business skills courses? You're in the right place!
Browse more of our library to see the variety of training topics you'll get when you partner with us for your employee learning and development needs.
About Our Products
Content Overview
Give your employees access to our full library of 10,000+ lessons and courses across a wide variety of topics with BizLibrary Unlimited
Or get a content pack of 50 or 200 lessons for targeted training needs
Use our content off-the-shelf, or customize it to fit your needs with simple built-in tools
Seamlessly deliver content with BizLMS, or any system that accepts SCORM, AICC, or xAPI content
Get implementation, technical support, and ongoing strategic support included at no extra cost
Solutions Overview
Make training management a breeze with content delivery, reporting, and much more all consolidated in BizLMS
Create personalized upskilling plans for individual employees with our AI-enabled BizSkills platform
Give your leaders and managers a live, cohort-based development experience with BizAcademy
Get implementation, technical support, and ongoing strategic support included at no extra cost
BizLibrary is a vital partner in our learning and development strategy
Jim H.
Mid-Market (51-1000 employees)
How to Build an Effective Communication Skills Training Program
Assess and Define Communication Goals
Start by assessing the current state of your organization’s soft skills development program along with existing communication gaps. An effective way to do this is to use surveys and focus groups to gather data on where your employees see the biggest gaps in communication within their teams. Once you’ve collected enough data from your employees, draw out any trends and identify which areas of communication training your program needs to focus on (active listening, EQ, conflict resolution etc). Get a complete guide for setting up your soft skills training program with this blog.
Tailor the Programs’ Content to Your Goals
Make sure you tailor the training content you’re using for your program to be the most relevant and match the gaps you uncovered in step one. For example, if you found that your employees are lacking proper email/written communication skills, making sure the content modules within your training program include lessons on the basics of written communication at work, email etiquette, and other relevant topics will help increase levels of engagement and learner retention. This can be efficiently done with an online learning tool like an LMS or in a hybrid-style of training with live sessions. Learn how we help clients deliver the right training content for their employees’ individual needs.
Provide Spaces for Feedback and Mentoring
As with any other business skills out there, communication skills take practice and feedback to master. Be sure to set up dedicated time slots within participants’ workdays so they can provide feedback on the quality of training they are receiving through anonymous feedback forms and open discussion with the cohort and administrators. It’s also good to hold mentoring sessions for employees during this time to practice and learn from more tenured members of the organization about how they approach effective communication in their roles. Read more on how to properly collect feedback to improve your training programs in this article.
Assess Your Program’s Effectiveness
Remember, your training program isn’t successful because you got to the implementation phase. An essential part of any impactful communication skills training program is how well L&D and HR teams can assess and pivot the focus. Deploy tools like anonymous surveys, SMILE sheets, focus groups, and analyze learner engagement trends to create a data-driven plan to adjust your program and make sure it bridges those communication skill gaps and doesn’t drift into irrelevant topics. Continuous assessment of your program is crucial to its success. Get our Communication Playbook for a full picture of how to make your program work.
FAQs About Communication Skills Training for Employees
What is communication skills training?
Communication skills training is one of the pillars of soft skills training for employees. It aims to teach employees how to communicate ideas, information, and emotions in a professional and efficient manner. Effective communication training teaches employees both verbal (whether in person, or virtual) and written skills.
What topics should be covered in my communications skills program?
Although the term “communication skills” embodies a vast variety of concepts and tools to improve communication among employees, there are some concepts that are critical to include in your program, like:
1. Active Listening
2. Emotional Intelligence (EQ)
3. Effective Email Writing
4. Difficult Conversations
5. Non-verbal Communication
6. Assertiveness
Although there are plenty of other important skills employees can learn to improve their communication in the workplace, not having a basic understanding of these six is often detrimental to the operations of any business.
1. Active Listening
2. Emotional Intelligence (EQ)
3. Effective Email Writing
4. Difficult Conversations
5. Non-verbal Communication
6. Assertiveness
Although there are plenty of other important skills employees can learn to improve their communication in the workplace, not having a basic understanding of these six is often detrimental to the operations of any business.
What are the benefits of communication skills training?
In a world in which “hard” or technical skills are becoming increasingly automated or augmented by Artificial Intelligence, “soft” or business skills are becoming the most telling factor of an employee’s success in their role. Effective communication gives employees the tools they need to listen to and interpret request effectively, eloquently present how they plan to executive on those requests and ultimately share their work with their team and the organization in a way that everyone can learn from.
How do I measure the effectiveness of my communication skills training program?
Setting goals you want to reach with your program and creating KPI’s around those goals is a great way to make sure you can continuously assess your program’s effectiveness. For knowledge acquisition implement pre- and post-training assessments to track improvement. For business impact, you can measure customer satisfaction and factors like team project completion time and individual project deliverables.
Should I use online learning to bolster my employee’s communication skills?
Online learning offers employees the flexibility of being able to access a vast library of video modules to improve different facets of their communication at work from any device, wherever it’s most convenient. An LMS can also give administrators the ability to customize their training programs to match their program goals and employee needs with custom learning tracks and real-time reporting of learner trends like course progression and engagement – all of which makes it a great tool for a soft skills training program like business communication.
Why should I use BizLibrary for my corporate communications skills training program?
It’s all about finding the right tool for the job, and we’re here to help. When it comes to soft skills training, our library is stocked with subject matter expert-led titles on every topic and subtopic your employees need to master skills like effective communication. Our dedicated client success team has 20+ years of experience helping organizations build custom training programs that address their needs and boost learner engagement. We do all this through tools like our upskilling and reskilling platform BizSkills – an AI-powered platform that takes the manual work out of building highly relevant, personalized, and dynamic programs for the modern employee.