Case Studies

The Go Solution

Tiffany Ghrist, The Go Solution

“BizLibrary helped solve multiple areas of opportunity and provided us with easy and convenient options.”

— Tiffany Ghrist, Director of Sales Support

The Challenge

Headquartered in Houston, Texas, The Go Solution is known for being a pioneer in the retail telecommunications industry. They are a customer focused organization that truly cares about their customers’ ever-evolving needs and strives to provide the best service.

Before partnering with BizLibrary, The Go Solution was facing several business challenges:

  • Lack of professional development opportunities
  • Employee turnover
  • Negative feedback from exit interviews
  • Sales growth

To better serve their valuable clients, The Go Solution needed to provide a training program to help improve their employees’ skills and knowledge.

“BizLibrary had the largest library of content along with the features of the Content Management to fit the blended learning desire.”

The Solution

The Go Solution utilized The BizLibrary Collection to provide training that covered a wide variety of topics, and the BizLibrary LMS to keep track of the learning process and measure results.

Each month, a “Brain Workout” was sent out to the entire company, which included a selection of BizLibrary video courses tied to corporate initiatives.

Each department was assigned a required course and two electives. In addition, the training team uploaded content from a third-party vendor to help train employees.

“The training team takes pride in identifying and selecting courses that are appropriate and applicable to the organization.”

The Results

Since The Go Solution partnered with BizLibrary in 2015, they have:

  • Improved close rates by 7%
  • Decreased employee turnover by 87%
  • Significantly decrease negative feedback from exit interviews
  • Increased elective program participation
The Go Solution logo

Employee size: 250-999
Industry: Professional, Scientific, Tech Services

www.thegosolution.com

We are a nationwide marketer and retail service provider of home telecommunications, security and insurance products.

The Go Solution is a customer-focused organization with the goal of delivering high-value solutions to meet needs, all the while providing an exceptional customer experience.

We partner with the best nationwide providers to deliver TV, Phone, Internet, Security and Insurance solutions for everyone.

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