EMPLOYEE TRAINING TOPICS

Customer Service Training


Customer Service Episode 2: Pay Attention to Your Environment

Training your customer service team can have a very big impact on your bottom line, and it does not have to cost a fortune to provide effective, timely and efficient online customer service training.

BizLibrary has a collection of thousands of customer service training courses on various issues dealt with in sales. These courses are suited for every type of employee, from manager to new hires.

Areas of focus for customer service training include:

  • Effective Communication Skills
  • Phone Etiquette
  • Identifying Customer Needs
  • Handling Customer Complaints
  • Professionalism
  • Building Loyalty
  • Common Types of Retail Customers
  • Sales and Marketing Training

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Just give us a little info and we’ll contact you about how to get started with your trial.  Or, just give us a call at (888) 432-3077.

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