CompTIA A+ Essentials 220-601 Series: Safety, Environment, and Customer Issues
Product Code: aess08 Time: 2.0 hour(s) CEUs: Available

Summary:
This course describes the potential safety hazards involved in computer repair. It also explains how to provide good customer service.

Objectives:

  • Identify potential safety and environmental hazards
  • Implement proper safety procedures
  • Identify proper disposal procedures
  • Use good communication skills with customers and colleagues
  • Use professional behavior on the job


Topics:

  • Safety in the workplace
  • Hazards and safety precautions
  • Proper disposal procedures
  • Communication skills
  • Professional behavior

Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

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