Do you find the same problems surfacing within your organization repeatedly? Do you fix one problem only to have it cause another problem elsewhere in your organization? Are you creating new products or procedures without incorporating the input of other departments--or even your customers? Systems thinking enables you to delve into the inner workings of your organization to get to the core of issues, problems and procedures. By studying systems, you'll have more effective ways for dealing with problems. And, more importantly, you'll acquire the skills to change the thinking that led to the problems in the first place. Using the tools of systems thinking, feedback loops, and archetypes, you'll discover what it takes to implement the changes needed to make your organization successful in the 21st century.