Massive change, constant technical innovations, and global competition have created a new business climate. As business changes, so do the traits, qualities, and characteristics needed to excel. In this new high-paced environment, human realities matters more than ever. Competencies such as managing one’s emotions, handling encounters well, adapting to change, working as a team, and developing leadership skills are more crucial than ever. Studies of what employers want focus on communications skills, interpersonal skills, personal management, group effectiveness, and initiative. The Series "Emotional Intelligence in the Workplace" will help you gain an understanding of why emotional intelligence counts more than IQ. You’ll identify the specific job capabilities that can make you a star performer in any company, and you learn how to develop the key relationship skills that will help you navigate the currents of an organization. Finally, you’ll be able to evaluate your own abilities in the area of emotional intelligence, and you’ll be given guidelines for developing your emotional intelligence at work.