Web-Based Training Series: The Basics of Listening

The Basics of Listening        





Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.


A person at all levels of an organization. This course is particularly useful to those who need strong listening skills, such as managers and team members, to be effective in the workplace.


2.5

The Communication Process

  • identify the benefit of understanding the communication process.
  • identify the communication components, given examples.
  • match each communication variable to its corresponding example, given a scenario.
  • identify the simultaneous communication process component undergoing change in a given scenario.

    • The Listening Process

  • identify the benefits of understanding the listening process.
  • identify aural and visual information, given examples.
  • match the type of attention problem to its description.
  • match each common cause of misassigning meaning to its description.

    • Listening as a Function of Communication

  • recognize the importance of using listening as part of the communication process.
  • apply effective listening strategies to a given situation.
  • identify examples of the factors influencing the listening process.


    • COMM0151

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