CASE STUDIES

Thomas Cuisine: Growing a Young Workforce

  • Kathleen Haggerty Thomas Cuisine

    “We need training available anytime, anywhere – whether it is at the desktop, on a tablet or mobile device.”

    Kathleen Haggerty, Director of Training and Development

Growing a Young Workforce

From the beginning, Thomas Cuisine and BizLibrary were natural partners. Both companies focus on providing a great product, offering genuine service and focusing on lasting relationships.

In the fast-paced food industry with a younger generation workforce, Thomas Cuisine needed to keep up with generational demands and needs.

They needed to provide employees a learning solution with content that was short, accessible in multiple ways, and that could keep up with both employee and industry needs. That’s exactly what they found in BizLibrary.

It Takes Two to Mango: Cooking Up a Solution

Having a training mentality already in place, the employees were excited to have access to new content and material.

“Employees want training and new employees want to be part of a company that provides ongoing development. We are a learning company, but we’re pushing the envelope to learn more.”

Thomas Cuisine contacted BizLibrary to work hand in hand to develop a specialized training program to accomplish their goal of shorter, easier to access, training content. BizLibrary assisted in the development and implementation of the new program.

With a blend of off-the-shelf content from BizLibrary’s extensive video library, internal custom content and additional outside resources covering industry-specific training, the new program was a recipe for success.

The program, divided into trimesters, provided employees with an average of 5-6 hours of mandatory training content tailored to Thomas Cuisine’s needs and was hosted on Bizlibrary’s Learning Management System.

The features of the Content Management platform allowed for effortless content organization and the ability to smoothly upload a variety of resources and materials.

Rolling Out the Plan: Penne for Your Thoughts

At the beginning of each trimester, Thomas Cuisine was able to easily communicate training requirements to all users via the LMS.

“Have a pulse on the business – focusing on ongoing important topics, while meeting with leadership and operational teams for feedback on important areas that should be addressed.”

In order to continuously ensure the training content being delivered was relevant to specific organizational areas, the company gathered feedback during meetings with leadership and operations.

District Managers also provided insight into critical topics and organizational areas that could be focused on from a skills perspective.

Gathering feedback and involving leadership created a unified vision and agreement on areas of growth and challenges Thomas Cuisine increased the visibility of the training program by providing an incentive for employees to complete training courses.

The incentives include money and public recognition congratulating the first employees to complete assigned courses.

Program Results: A Taste Test

Thomas Cuisine’s bold pairing paid off. Their supportive leadership team helped drive training and learning initiatives, but the measure of success is not about utilization; it’s about the experience and feedback from the teams.

Since partnering with BizLibrary, Thomas Cuisine has seen a 98% program participation rate, a 31% increase on the training component of their annual employee feedback survey, a significant increase in employee engagement, and an increased sense of inspiration among their employees.

Thomas Cuisine Management logo

Employee size: 250-999
Industry: Accommodation and Food Services

www.thomascuisine.com

Thomas Cuisine Management is dedicated to providing exceptional food management services for hospitals, corporations, and colleges.

Their specialty is in delivering deliciously tempting food, personal touch, operational excellence, integrity, and culinary creativity.

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