Our award-winning courses include streaming video and e-learning courses that feature supplemental course materials and job aids.

What BizLibrary Offers

• 3,000+ core business and professional training resources
• 200+ streaming video courses
• Unlimited access for as little as $5 a month per employee
• Supplemental course materials - includes facilitator guides and job aides
• Award-winning programs - Best Soft Skills Training of 2012 and 2011

Communication - Monitor and improve your nonverbal communication actions

Good communication is the foundation of any relationship, including our professional relationships. It's certainly true we communicate all day long, both with and without words. In fact, the majority of the messages we give are nonverbal. This includes our body language, facial expressions, gestures, and eye contact.

Basic Facilitation

This program teaches essentials for increasing productivity in meetings and group interactions. You will trace the meeting process from opening to follow-up and learn practical skills and techniques for success every step of the way.

Presentations Without Fear

From the Teamwork Essentials Series! Organizations need effective teams, with individuals who can share their ideas well, who have productive meetings and who can continue to work effectively, even in the midst of change. The Teamwork Essentials series provides the resources and activities to impart these skills, so often overlooked by other team development resources.

Just a Call Away Series: Outbound Call

What kind of impact do your people make in the first few seconds of their outbound calls? Are they clear about their objectives? This video training focuses on the importance of being clear and knowing the desired outcome of each telephone conversation.

Debt Collection Challenges - Thought Provoking Scenarios

Working in the consumer collections arena is challenging under the best of conditions. Throw in a legal mine field such as the Fair Debt Collection Practices Act and things can get ugly in a hurry! This video will challenge your employees to recognize some of the technical legal violations of the FDCPA in addition to helping them improve their collection soft skills.

From Curt To Courteous 4.0

This new program addresses understanding and being understood in spoken and written service situations. Covers voice, tone, words used and how the listener's perception affects how well you communicate with customers. Supplemental materials included.

What to Say When: You're Asked to Compromise Your Ethics

What to say when YOU'RE ASKED TO COMPROMISE YOUR ETHICS - What do you do when a colleague you respect suddenly displays lower standards than you expected? Knowing whether to say something, when to say it and how to say it is the key.

Global One Series: Intercultural Communication

To be successful in today's increasingly diverse workplace, you need to train your employees on effective communication in the cultural workforce. Intercultural Communication is a complete training program to help your people avoid misunderstandings and communicate more effectively with other cultures.

Handling Difficult Questions as a Presenter

Presentations are an open dialogue between the presenter and the audience. So what can you do when you're faced with a difficult question? This Impact series product examines strategies for dealing with challenging questions.

Communication Skills

This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It also explains how to adapt your writing skills to communicate through e-mail and to document incidents.

Emotional IQ and DISC

This course is part of a series on Emotional Intelligence! This program focuses on emotional IQ and DISC styles.

Cutting Edge Communication: Negotiating for Results

This video is designed to provoke discussion and response. By laughing; discussing; sharing outrage; and reacting to the behaviors on screen, we can use the resulting feelings and thoughts to develop a clearer shared view of how we want our employees to behave.

Fostering Effective Communication and Collaboration

This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team profits from team meetings.

Listening Skills - Six Steps to Becoming A Better Listener

Listening is a critical component when determining the needs of your customer. Doesn't everyone listen? Hearing is a physical process but listening requires mental involvement. This course introduces six steps to help team members become better listeners.

Time Management: Analyzing Your Use of Time

This course focuses on ways to analyze your current use of time. It covers how to use a time log to document and then assess your time use. It also describes how your energy levels and personality affect how you manage time.

Essential Telephone Skills 3.0

Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. Topics include answering a business call, placing callers on hold, offering spoken feedback signals, avoiding excuses, being aware of mouth noises and regaining control of the conversation. Supplemental materials included.

Emotional Intelligence at Work Simulation

The simulation Emotional Intelligence at Work is designed to provide participants with the opportunity to practice emotional intelligence skills in a secure, virtual environment.