What BizLibrary Offers

• 170+ manager and supervisor courses
• 50+ streaming video courses
• Unlimited access for as little as $5 a month per employee
• Award-winning content - Top 20 learning portal company
• Supplemental course materials - includes facilitator guides and job aides

Generational Diversity

Different ages working together is not new, but the phenomenon of three generations: Baby Boomers, Gen X and Gen Y - all working together is both complex and fascinating. This program highlights the key features of different workforce age groups and the resulting issues for managers and those involved in recruiting, developing and retaining staff.

DCOI - This kind of like Document, Document, Document and then some...

Document, document, document. How many times have you heard this before? I think we've all heard this stressed at least once or twice during our careers as managers. But, knowing that we need to document and knowing how to document, effectively, are two very different things. Effective documentation or the lack thereof, is often the deciding factor in litigation involving claims of discrimination or wrongful termination.

First Time Manager: Understanding a Manager's Role

This course describes some of the myths about management and their corresponding truths in order to clarify what managers really do. It points to the typical demands and constraints of a manager's job, and describes strategies for dealing with common mistakes of first-time managers. Supplemental materials included.

A Manager's Guide: To Lead Or Not To Lead

Using the casting and rehearsal of a production of Shakespeare's Hamlet as a backdrop, this 2-program series provides an entertaining overview of the essential skills needed by both new and more experienced managers. A team of experts reinforces the key learning points.

Managing for Rapid Change and Uncertainty

This course examines the factors driving organizational change and shows how you can use a change management strategy to mitigate any potentially negative impact in your organization.

Positive Discipline

In a recent study, performance-based coaching was among the top three talent management processes shown to improve business results. -Bersin and Associates study of Corporate Talent Management, May 2007. Supplemental materials included.

Management Essentials: Directing Others

This course provides information on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives and goals with your direct reports are explored.

After All, You're the Supervisor, 3rd Edition

For new and veteran supervisors alike, this program reveals the nine components to supervisory success. Using the scenario of a recently promoted CSR, now asked to lead his previous co-workers, we see realistic situations solved by these nine secrets. Supplemental materials included.

Managing Performance

In order to best address performance of individuals and groups, managers must apply a comprehensive approach. This challenge focuses on methods for managing performance.

Peer Today, Boss Tomorrow™ - Navigating Your Changing Role

Designed to help participants make a successful transition from "coworker" to "manager" or "supervisor," Peer Today, Boss Tomorrow presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they're likely to encounter as they assume their new role.

1 on 1 - Informal Employee Performance Review

Employees desire performance feedback from their supervisor; not just a ''good job'' or ''you can do better'' every now and then; informal or formal, we all want meaningful and cyclical appraisal. Think about it . . . don't you want to know what your boss thinks about your performance? BEFORE your formal review?

Manager and Friend: The Right Balance

This program teaches managers to exercise care with their relationships, as there is a fine balance between too much and too little.