The Courage to Coach for Retail

This program turns common sense into common practice with a four-step process that can be applied to any employee performance situation. An award-winning video, hands-on workshop activities and a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.

The wild African animals depicted in this visual experience make the most of difficult situations. Allow your people to learn from their situations so they can survive and succeed against the odds.

Surviving and Succeeding Against the Odds (Lessons from the Wild)

The wild African animals depicted in this visual experience make the most of difficult situations. Allow your people to learn from their situations so they can survive and succeed against the odds.

Customer Service Confrontation and Conflict

How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers.This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.

The Customer Service Zone

Enjoyable and easy-to-use, Customer Service Zone is an essential part of any customer service training program. This engaging, versatile customer service training video will help make your training fun, easy and highly effective.

It's Your Call

From being an active listener and gracefully guiding phone calls, to handling dissatisfied customers and keeping a fresh outlook call after call, It's Your Call emphasizes personal accountability as it teaches your employees to actively improve their telephone customer service skills.

Bank Secrecy: Customer Identification

The Financial Crimes Enforcement Network, FinCEN, published a 10 page FAQ in January 2004 to answer many specific questions that financial institutions have raised concerning the implementation of Customer Identification Program. This program talks through CIP's.

Lending Laws

In this series, we're going to talk about Fair Lending Laws, what and who they apply to, and what lenders need to do in order to stay compliant. Now remember we aren't lawyers here, and we aren't giving legal advice, we are simply giving you a review on the Fair Lending Laws. So let's jump in!

Recruiting Talent

One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. Reflecting the most up-to-date recruitment information, this course provides foundational principles that learners can effectively put to work in their own organizations.

Build a Network - Find out who can provide the information you need to be successful in your job (Onboarding Toolkit)

One of the most significant challenges to the growth and survival of any business is finding and retaining qualified employees. It's not enough to offer an appealing or unique product or service to your customers. Reflecting the most up-to-date recruitment information, this course provides foundational principles that learners can effectively put to work in their own organizations.

A.I.M. for Development - Setting Personal Development Objectives That Work

Are your annual reviews and development meetings as effective as they should be? Too often, personal development plans can be regarded as nothing more than a chore by many managers.....an exercise in putting meaningless objectives down on some form. This powerful course will change all that.

Acclimating to the Business World

This exciting presentation looks at four important components of business: Company, Rules, Manager, and Employee. This program is rich in diversity and promotes confidence and motivation.

Insights to Better Mentoring

Mentoring comes in a variety of styles, shapes and colors. Regardless of the way mentoring is structured, there are certain fundamentals that will make these relationships more effective. That is what we seek to explore in Insights to Better Mentoring.

After the Hire: Retaining Good Employees

Hiring good employees isn't enough in today's tight, competitive labor market. Managers and their organizations must also focus on strategies for keeping their best employees on the job. This timely video development program focuses on how to keep your best employees loyal to your organization.

Develop Skills and Capabilities - New hires explore how they can grown and develop within the company (Onboarding Toolkit)

When someone accepts a job offer, you'll find they are excited about their new job. However, their excitement is not just for their new role, but also for the opportunities the company can provide.

Bloodborne Pathogen Awareness

This course will provide you with a basic understanding of bloodborne pathogens, common modes of transmission, methods of prevention, and what to do if an exposure occurs. This course has been updated to reflect new legislation for needlesticks in OSHA regulations for Bloodborne Pathogens that went into effect on April 18, 2001.

Communication in Healthcare

Miscommunication in healthcare can lead to disastrous results. Here are the five steps necessary to turn confusion--in any healthcare setting--into clear communication that results in better patient care and better use of staff time.

Aged Care: Managing Incontinence

Urinary and fecal incontinence can be one of the most stigmatizing and embarrassing disabilities to afflict both men and women in society today. This program will examine management strategies to assist individuals and their carers to maintain dignity and independence.

Sacred Cows Make the Best Burgers

Accessible, lively, and eminently practical, Sacred Cows (based on the #1 Best Selling Business Book by Dr. Robert Kriegel) teaches you how to develop the change-ready mind-set to respond quickly to the exciting changes, challenges and opportunities of the 21st century.

Open to Change

Change is natural and inevitable. But change is also about people. It is the people who will ensure the success or failure of the change. And the hardest thing to change is attitude. Learn techniques and unique perspectives on how to accept change in the workplace.

Lead Through Uncontrollable Change

There will be times when events, good or bad, will occur that are totally uncontrollable: natural disasters such as hurricanes, earthquakes or tornadoes, a global recession or stock market boom.

Father and Son

You've probably heard the story about the Father and Son who are on their way to a camping trip in the mountains when there're involved in a terrible car accident. The son is badly injured and airlifted to the hospital. The surgeon rushes into the ER, takes one look at the boy and exclaims, "Oh no, I can't operate on this boy, he's my son." How can this be?

Ordinary People: Trim Tab

A "trim tab" is a small rudder built into the big rudder of a ship, which makes it easier to change course. Similarly, in organizations, one small change effort can be the catalyst for bigger changes. This was exemplified by Madeline Cartwright, a school principal. After rolling up her sleeves and implementing small but symbolic solutions, she inspired staff, students, and parents to turn the school around.

SMART-START® Interviewing: Hire the Right Person

Looking for a smart way to kick off a training session? Launch a meeting? Start to build a culture? In just four minutes, using music, animated text and graphics, this video reinforces why hiring the right person for job is an interviewer's most important responsibility.

A Second Chance

A Second Chance is the new, inspirational short program from Star Thrower distribution. Based on the second chance choice Robert Frost made before his first poem, The Road Not Taken, was finally published, this film provides trainers and presenters with a tool to inspire people to take risks and move forward.

Village of 100, 3rd Edition

REVISED, UPDATED AND BETTER THAN EVER! This training favorite asks the simple question: If we shrunk the earth's population to a village of precisely 100 people, with all existing ratios remaining the same, what would it look like? In three minutes, this program statistically approximates what that village would be like. These dramatic figures make the need for both tolerance and understanding glaringly apparent.

Celebrate! Change Your Lens, Change Your Life

Celebrate! Change Your Lens, Change Your Life reminds us that we have the power — the power to choose how we see the world around us, and the power to choose how we want to live in it.

Switch on Everyone (Staff)

Develop a positive motivating culture with everyone: Keep staff on track in tough times Encourage managers to lead by example Create unity and inspire best performance

Looking Good

When you wear the logo, you are the brand. This course will explain the importance of appearance, hygiene, actions, language and attitude while on the job.

Building for the Future - help build your employee's professional network (Career Development Toolkit)

A strong network is essential for anyone’s career, and is often the key to many people’s success. With a strong network we can increase our knowledge and understanding of critical topics, learn what’s happening in our industry and company, and uncover potential career opportunities.

Who's on First

A hilarious session-starter starring Abbott and Costello illustrate the importance of communication in a way that everyone in the organization will appreciate. This black-and-white classic, the only comedy routine in the Baseball Hall of fame, is suitable for all audiences. It's wonderful for sessions on listening skills, conflict resolution, feedback performance appraisal, teamwork, and more!

Building for the Future - identify skill development opportunities for your employee (Career Development Toolkit)

By providing direction regarding the best capabilities to develop, as well as identifying skill development opportunities, you can help your employees build their expertise and successfully develop their career.

Fire Extinguishers: Ready to Respond - Blueprints for Safety

Since fire is one of the most common hazards in the workplace, it is important for your employees to know how to properly use a fire extinguisher if a fire should break out at your work site. Of course, fire prevention is always the best safety policy to follow, but prevention is not always possible. This program will teach your employees how to calmly and effectively deal with fires and correctly use a fire extinguisher.

GHS Safety Data Sheets (GHS)

To help employees be prepared to read and understand GHS Safety Data Sheets, this education and training program is designed to present basic information about GHS safety data sheets.

Alcohol Abuse in the Workplace Series: Signs and Symptoms of Abuse

This series of programs is meant to provide insight on recognizing potential problems with drivers and to help better understand alcohol abuse in the work place. They are designed to meet the requirements set forth in the FMCSR 382.603 for training for supervisors.

Village of 100 (Spanish)

REVISED, UPDATED AND BETTER THAN EVER! This training favorite asks the simple question: If we shrunk the earth's population to a village of precisely 100 people, with all existing ratios remaining the same, what would it look like? In three minutes, this program statistically approximates what that village would be like. These dramatic figures make the need for both tolerance and understanding glaringly apparent.

Handle With Care: Forklift Safety Training - Spanish

This program is designed to provide your employees with the equipment-specific training needed to comply with OSHA's powered industrial truck standard. Handle with Care: Forklift Safety Training will educate your employees on the most common type of equipment - the sit down, counter balanced forklift.

Dialogue - Now You're Talking! Communicating in a Diverse World - Spanish

How should we communicate in a world where differences in perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? We can all benefit from learning the tools of dialogue - how to communicate across differences in a way that is both respectful and effective. Dialogue is how you communicate when you're having trouble communicating.

WorkSmarts: How to Get Along, Get Noticed and Get Ahead - Spanish

Success isn't just about the job you do--it's also about how you do it. Communicating effectively, working well with others, staying positive and flexible in the face of change--these are essentials for helping new employees become productive as quickly as possible. WorkSmarts gives your employees critical insight into what it really takes to succeed!

The Spirit at Work

How do you connect with a group of people when faced with an almost impossible task? Wouldnt it be wonderful to connect like that everyday? Its easier said than done. In The Spirit at Work, James Autry offers a perspective that can help. He contends that connecting at work depends on five ways of being. These principles allow us to nurture our own spirits at work.

Essential to the Team

It's one thing to call a group of individuals a team. It's another thing for that group of individuals to actually function as a team. Teamwork is the concept of people working together cooperatively. A team is worth more than the sum of its parts. No one does it alone. Create harmony, efficiency and reliability by fortifying unity and teamwork in the workplace.

The 5 Waves of Trust

The ability to build trust is a key competency for leaders today. Great leaders don't dictate, they influence. And influence comes from a leader's ability to engender credibility and inspire people to both believe them and believe in them. Produced by FranklinCovey, the videos on this DVD create trustworthy leaders for whom team members readily volunteer their best efforts.

Conflict, Stress and Time Management

This course is intended to show the proper methods needed to resolve conflicts, manage time, and manage stress. It also highlights the importance of a positive approach and attitude in bringing customer interactions to a satisfactory conclusion. This course helps to prepare learners to work in a customer support center or help desk environment.

Endurance and Self Management

We hear over and over that time-management is about self-management. That shows up in a variety of ways. For polar explorers Liv Arnesen and Ann Bancroft, self-management was critical to their survival when they attempted to cross Antarctica in 2000. We’re not talking about what they ate or how they trained. They said it was more about overcoming negative thinking and keeping a positive morale so they didn't bring themselves or their team down.

Time Challenged

Meet Kent. We all know him in fact we’ve all been him! You see Kent is time challenged. Watch his deadlines zip by as he misses one after another by simply not managing his time efficiently. The first step for Kent is recognising he has a problem, owning that problem and making the decision to do something about it. He does this with the assistance of “Timewasters Anonymous”, a motley self-help group full of similarly time challenged individuals.