- > Services > Implementation Support
Starting an online training program can be a difficult challenge for any organization. For those organizations, like the majority of BizLibrary's clients, that have never used online training before, the whole implementation process can be very confusing and intimidating.
That's why BizLibrary assigns every client a dedicated Account Consultant, and that's why our Client Services team takes the time to work closely with every client during the implementation and planning phase of every e-Learning project.
While every client and implementation is a little different, there are some common themes that our Account Consultant cover in most implementations:
BizLibrary makes sure every client has a time line for the entire implementation project, which includes any customized web development, course selection, identification of team, etc.
|Goals and Success Criteria
It is very difficult to have a successful program if you don't define success before you start. BizLibrary works with hundreds of small and mid-sized organizations across the US and Canada. Based upon our experience, we can offer sound suggestions and advice about what benchmarks will make good success criteria and produce a return on investment.
|Communications and Marketing
Implementing a program involves some degree of change, and like any other change leadership and management challenge, communication to the stakeholder frequently holds the key to success. BizLibrary provides communications ideas, samples and language to our clients that help set the stage for the launch of online training programs and explains the "why" for targeted users every other potential stakeholder in the program.