We're proud to have added over 70 courses in the 2nd Quarter alone! The following is a selection of our newest releases.
Title: When the Going Gets Tough…
Course Group: Managing Change
Description: The problem of stresses of change is that they can leave you feeling out of control and at a loss for appropriate action. Well, it's never too late. Now, C.W. Metcalf offers a completely unique and simple way to cope with those changes before you tighten up and snap.
Addressing the most neglected issue of emergency training and response, C.W. Metcalf brings hope to all employees by creating a healing environment based on self-management and laughter. Through stories of his work with severely injured and traumatized patients we learn to laugh again and live again.
Media: DVD
Duration: 45 Minutes
Title: Debt Collection Challenges
Course Group: Telephone Skills
Working in the consumer collections arena is challenging under the best of conditions. Throw in a legal mine field such as the Fair Debt Collection Practices Act and things can get ugly in a hurry! This Discussion Catalyst® video will challenge your employees to recognize some of the technical legal violations of the FDCPA in addition to helping them improve their collection soft skills.
Media: DVD
Duration: 26 Minutes
Title: The Customer Service Training Series: It's Show Time! Customer Service Teamwork
Course Group: Customer Service
Description: It's Show Time! is a look at customer service and corporate culture from Stew Leonard's Dairy in Norwalk, Connecticut - which has long been recognized as a leader in service. In the program, you'll witness how success has to do with consistent excellence-the ability to inspire hundreds of team members to show up for work with a positive attitude everyday and focus on creating customer experiences that bring people back.
Stew Leonard's Dairy is featured on FORTUNE® Magazine's list of the Best Places to Work, and is benchmarked by managers from around the world.
Media: DVD
Duration: 15 Minutes
Title: 30 Ways To Make More Time
Course Group: Time Management
Description: Most people may think they are efficient. But unless they know how to manage their time, it's unlikely they will ever be fully effective. Poor time management can also have a knock-on-effect on their colleagues or team they work with.
"30 Ways To Make More Time" demonstrates that time management training can be applied to anyone within an organisation. It uses memorable and engaging characters in many different situations to highlight the issues of time management - showing both the right and the wrong way of doing things.
Media: DVD
Duration: 27 Minutes
Title: Lockout/Tagout: Controlling The Beast - Multilingual
Course Group: Workplace Health & Safety
Description: Energy is well and good, provided you keep it under control. Supplement your company's lockout/tagout plan with this program. Get a good grounding on lockout/tagout procedures and hazardous energy sources and comply with OSHA 1910.140.
Media: DVD
Title: Adobe Acrobat 8
Course Group: Desktop Computer Skills
Description: Adobe® Acrobat® 8 is the premier PDF (Portable Document Format) creation and authoring tool that enables users and workgroups to easily create, manipulate, and re-purpose intelligent PDF documents for web, print, online collaboration, data collection and more. In this VTC course, Author Eric Butow demonstrates how to use Acrobat 8 by starting with the basic functions such as the getting started wizard, quick tasks, converting an existing file to PDF format, and setting Acrobat preferences. He then moves on to more advanced topics including editing PDF files, distributing PDF files, collaborating with other users within Acrobat, and collecting data from PDF forms. Instruction is applicable to both Acrobat 8 and Acrobat 8 Professional.
Media: CD-ROM
Duration: 3 Hours 30 Minutes
Title: Facility Security The Critical Link - Multilingual
Course Group: Workplace Health & Safety
Description: Never assume that your facility is safe. In this post 9/11 era, we're painfully aware that a terrorist attack can strike in any form, anytime, anywhere, and you have to understand the possible threats to eliminate them. This program gives important points on facility security and emergency response. Moreover, it explains how human intelligence is the critical link to safety.
Media: DVD
Title: A Matter of Respect: How to Recognize and Eliminate Disrespectful Behavior
Course Group: Human Resources
Description: Harassment, whether direct or indirect, takes many forms. Innuendos, slurs, mimicking, jokes, leering, intimidation, touching, gesturing, threats, rumors, and the list goes on. Unfortunately, forms of harassment are taking place every day within most organizations. And, unless disrespectful behavior is recognized and appropriate action taken, it will continue and lead to low morale, poor productivity, and turnover.
Media: DVD
Duration: 17 Minutes
Title: Motivation: Igniting Exceptional Performance
Course Group: Motivation & Personal Development
Description: Spark up employee performance. Ignite top-calibre talent. You can get things going with this program. It explains the advantages of spontaneous interaction, of a walk-around style of management and of an open-door policy in all organizational levels. It also describes ingenious ways to tap individual initiative, set up a suggestion-system and transform employees into agents of positive change.
In this program, managers discover the powerful use of simple, ongoing one-on-one recognition and continuous informal recognition. And as they develop employee trust, build confidence and encourage creativity, they ultimately create a work environment that's more than poised and ready to solve organizational challenges.
Media: DVD
Duration: 21 Minutes
Title: Jamming: The Art and Discipline of Managing Creatively
Course Group: Leadership
Description: Harvard and Stanford Lecturer John Kao demolishes the myth that creativity cannot be fostered within the corporate environment. Not only can creativity be cultivated within corporations, creative capital may be a company's most important asset, providing the innovative thinking that will give companies a distinct competitive advantage.
Kao links the creative process to jamming in jazz. Just as musicians improvise in a jam session, a group of business people can take an idea, challenge each other's imagination, and produce an entirely new set of possibilities. The video shows how these companies employed "Jamming" into their organizations: IDEO, a leading industrial design firm, SENCO, a tool manufacturing plant, and Coca-Cola.
Media: DVD
Duration: 25 Minutes