March 2006 e-Newsletter

Brought to you by Business Training Library
The #1 Provider of Training Solutions for Growing Companies!

In this issue:

1. Employee Training in the 21st Century
2. Give Your Mouse a Rest
3. Course Review: TeleSales Communications
4. Check Out Our Newest e-Learning Courses
5. Welcome Aboard

1. Employee Training in the 21st Century

Gone are the days when employee training meant plopping someone down in a classroom every few years to update him or her on company policy. Training is now an ongoing process that addresses everything from tech upgrades to programming skills to work/life balance issues. But offering a wider range of training options also creates headaches for employers, in terms of keeping track of what’s available, who's taking advantage of it, and managing all those training results.

So tell me something new, right? Many of you reading this article already know that Business Training Library’s Learning Management System (LMS) offers powerful options for online, offline, and blended training solutions; however, you may not be familiar with the innovative data migration options we can provide to our clients. If you’re like most companies, you probably have historical-training occurring outside the control of the LMS. Managing this plethora of training data can be a constant battle for HR Departments and a situation many of our valued clients find themselves in as they expand their training program. As their programs grow, administrative problems emerge making maintaining data residing on separate systems and files, or producing summary reports to include multiple areas of training a difficult task.

Let Business Training Library centralize all those training records in one place where it can be sorted, organized and reported on in minutes. We can migrate or “import” your existing training data into our LMS so that administrators and students alike can efficiently view their entire training record in a single location. Our data migration options aren’t a one-way street! Organizations commonly maintain separate HR systems to keep track of training progress for promotions and salary increases. Often the courses from our LMS play a vital role in an employee’s professional development plan. Allow us to take your students’ current online training records and export it from our LMS so that you can insert them into your internal HRIS System.

Don’t let our fine-feathered friends be the only ones to take advantage of migration. Click here to be contacted to learn more about how leveraging our existing data migration processes can help you make your job easier by centralizing your training records.

2. Give Your Mouse a Rest

Did you know that you can navigate through our online computer skills courses using your keyboard instead of your mouse? Some people find this method quicker and easier than always needing to push their mouse around. Give it a try!

Press.... To...

A Take the Skill Assessment

A-G On multiple-choice questions, select the corresponding answer letter

ENTER On multiple-choice questions, select the corresponding answer letter

F On true/false questions, select False

G Open the Glossary

H View the Help

K View this list of shortcut keys

N Go to the next page or, on yes/no questions, select No

P Go to the previous page

S View your scores

T On true/false questions, select True

V On Lesson Introduction pages, toggle between the animated and static versions

Y On yes/no questions, select Yes

3. Course Review: TeleSales Communications

Course Title & Code
TeleSales Communications (SALE0433)

Media
e-Learning

Course Group
Business & Professional Skills

Course Overview
Since Alexander Graham Bell said, "Mr. Watson, come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques. As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will help compensate for this effect by introducing you to the fundamentals of communicating over the phone and how to sell most effectively over the phone. In this course, you will learn how to use the telephone to achieve personal sales success. You will be given techniques that will guide your actions. You will be given strategies that will help you compensate for the telephone's lack of nonverbal cues. Since part of telephone communication requires listening, you'll be asked in this course to listen for various verbal cues. For this reason, certain sections of this course deviate from standard SkillSoft courses in that they present audio and audio cues without accompanying text. You will require audio to take these sections of the course.

Target Audience
This series will be useful for learners beginning careers as sales professionals, as well as for seasoned salespeople who are seeking to take their careers to the next level. As with all Sales University® programs, this series is designed to meet learners where they are, and challenge them to stretch themselves to a higher plain of professional excellence. This series will prepare learners to climb the next rungs on the ladder of success.

Brian's Rating
4 Stars (Out of 5)

Brian's Review
I’m a big fan of “Telesales Communications” because the course provides very specific and proven techniques on how to do a better of job of introducing your offering, garnering interest, and managing the sales cycle. After completing the course, I was able to apply these techniques immediately. Some of the material, like the lesson on telephone etiquette, reinforced what I already knew. Other material, like applying six success habits to an outbound telesales call, enhanced my telesales acumen. I would highly recommend this course to anyone embarking on a career in Telesales as well as a more seasoned Telesales Professional.

Brian Weingart has been with Business Training Library since January 2005. He enjoys playing golf and spending time with his family.

4. Check Out Our Newest e-Learning Courses

We're pleased to announce that over 150 new titles will soon be added to our course catalogs. With these new additions, our total course offerings come to 3,000+ courses! Below is a complete list of the new titles by catalog:

Browse our complete e-learning course catalogs and descriptions here.

5. Welcome Aboard

Business Training Library would like to welcome its newest clients and partners! Your BTL team stands ready to support you throughout this new endeavor.

1st Advantage Federal Credit Union, Yorktown, VA
Acme Finishing Co, Inc., Elk Grove Village, IL
All You Need Staffing Registry, Baldwin, NY
Am Surg Corporation, Nashville, TN
American Academy Of Orthopaedic Surgeons, Des Plaines, IL
American Textile Company, Duquesne, PA
Amick Farms, Inc., Leesville, SC
Austin Radiological Association, Austin, TX
Auto Supply Company, Winston-Salem, NC
Aviation Fabricators, Clinton, MO
Badger Meter, Inc., Milwaukee, WI
BEI Engineers, Pasadena, TX
Bry-Air, Inc., Sunbury, OH
Bryan Texas Utilities/City of Bryan, Bryan, TX
Centric Health Resources, Chesterfield, MO
Coleman College, La Mesa, CA
Collections Etc., Elk Grove Village, IL
Community State Bank Of Orbisonia, Orbisonia, PA
Crescent Cardboard Company, Wheeling, IL
Delphi Medical Systems CO, Operation Longmont, CO
Draka Elevator Products, Rocky Mount, NC
DRS Signal Solutions, Inc., Gaithersburg, MD
Dyna Care Home Health, Inc., Tinley Park, IL
Eastbay Solutions, Sun City Center, FL
EMC Corporation, St. Paul, MN
Esse Health, St. Louis, MO
F. E. Wheaton & Co., Yorkville, IL
First American Flood Data Services, Austin, TX
First Service Credit Union, Houston, TX
Fuji Tec America, Lebanon, OH
Geeks On Call, Norfolk, VA
GM Nameplate, Inc., Seattle, WA
ICON Laboratories, Inc., Farmingdale, NY
Impsat USA, Wilton Manors, FL
Indiana University Research/IURTC, Indianapolis, IN
Inscape Publishing, Minneapolis, MN
Jevic Transportation, Inc., Delanco, NJ
Jim's Formal Wear Company, Trenton, IL
Kids in Distress, Wilton Manors, FL
Koorsen Fire & Security, Inc., Indianapolis, IN
Kta Super Stores, Hilo, HI
Laradon, Denver, CO
M & M Orthopaedics Ltd, Downers Grove, IL
Main Street Industries, Inc., Menomonee Falls, WI
Melco Embroidery Systems, Westminster, CO
Midwest Technologies, Springfield, IL
Morris Material Handling, Inc., Watertown, WI
NACM Midwest, Rolling Meadows, IL
National PTA, Chicago, IL
North Carolina Rate Bureau, Raleigh, NC
Oil-Dri Corporation of America, Chicago, IL
Omidyar Network, Redwood City, CA
Our Sunday Visitor, Inc., Huntington, IN
Overland Solutions, Inc., Overland Park, KS
Pacific Resource Credit Union, Los Angeles, CA
Prasco Labs, Cincinnati, OH
Preferred Bank, Houston, TX
Progressive Business Corporation, Chatsworth, CA
Pulaski Bank, St. Louis, MO
Q.E.D., Inc., Malden, MA
Quest Tru Tec, La Porte, TX
Santa Barbara Zoological Foundation, Santa Barbara, CA
Seaberg Industries, Rock Island, IL
SES Americom, Princeton, NJ
Sherwood Valley Tribal Office, Willits, CA
Southwest Cheese, Clovis, NM
STL Technology Partners, Bloomington, IL
Summit Technical Services, Inc., Warwick, RI
SXC Health Solutions, Inc., Lombard, IL
Takata - TRSI/ASL, Greensboro, NC
The Hillman Group, Inc., Cincinnati, OH
The People's Credit Union, Middletown, RI
US Supply, West Conshohocken, PA
Valley Services, Inc., Flowood, MS
Western IRB, Olympia, WA

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