How does the Lending Library service work?
As a member of our video, CD-ROM and DVD Lending Library, you have complete control and flexibility. You select the employee training programs you want, with or without assistance from our experienced Training Consultants. Training programs are sent wherever you need them, and you keep them as long as you like. Every program is designed for self-paced instruction or group viewing and they are ready to use immediately.

How does my company become a member?
It's easy. Decide which of our membership plans best suits your company's training budget and objectives (or we'll customize a membership plan for you). Then call us toll-free at 888.432.3077. We'll work out the details and your first selection(s) will arrive within a few days. You'll be ready to start improving employee productivity and morale within a week.

How do I order a program?
That's one of the easiest parts of being a member. Using your unique member User Name and Password, you may order and manage training resources online at www.bizlibraryonline.com. Please contact your Account Manager for member login details.

How long does it take to receive a program?
We ship most selections within 24 hours so you'll typically receive your selection(s) within three days of your request. All requests ordered by 3:30 p.m. CST, Monday through Friday (with the exception of major holidays) ship the same day. With each shipment, members receive a UPS tracking email and may expect their order to arrive within three business days. We are happy to accommodate requests for expedited shipping at your expense by sending you an invoice or placing the order on your UPS Account number.

How do I return programs after I have finished them?

Please return all programs to:
Business Training Library
285 Chesterfield Business Parkway
Chesterfield, MO 63005

To ensure proper credit for program returns, we highly recommend that you ship packages via an insured and traceable means, such as UPS, FedEx, or DHL. We further suggest adequately insuring your training resource package returns.

How often do the libraries change?
Constantly! We are always increasing and updating both libraries. In the past year alone, more than 500 new training programs have been added. You can rest assured that our Lending Library service will continue to meet your company's employee training needs for many years to come.

What are the hidden charges?
There are none. You pay one low membership fee, and use ANY program in the library. We pay to have the programs delivered, wherever you want them sent, within the continental US.

What if I want to buy support materials?
When a training workbook or other support materials accompany the program you've selected, you may purchase those additional materials at special discounts reserved for our members. Support Materials are always provided FREE when they accompany a training program.

Can I schedule shipments in advance?
Of course! Online ordering at www.bizlibraryonline.com allows you to place training courses of future interest in your queue. You may move applicable courses to your cart when you want them shipped. For additional assistance, please work with your Account Manager.

How many programs can I use?
As many as you like. For example, if you signed up for a 10-program Lending Library membership, you're allowed to borrow ANY 10 programs simultaneously. You can return any of those training programs at any time to borrow additional programs. For the same low membership fee, you can exchange programs daily, weekly, monthly or quarterly. You decide!

Can I order new training programs before returning the ones I already have?
Yes, we are happy to ship your new requests as soon as you tell us the other programs are on the way back. Using your online ordering account at www.bizlibraryonline.com, just click the "Returned and In Transit" link next to the course title, which is found in your My Courses screen.

How do I decide which training programs to use?
Every member is assigned an experienced Account Manager, who knows our product line inside and out. He or she is part of a team of professionals who are helping hundreds of other businesses meet similar employee training objectives. Our members also have the ability to rate training courses through our star rating system. Simply click on the stars to see how others have rated a particular course.

Can I also purchase employee training programs for my permanent use?
Of course! Most of the programs are also available for purchase. Contact your Account Manager for purchase price information.