Title: The Leadership Pickles

Course Group: Leadership

Description: What Bob Farrell did for customer service in the run away hit Give `em the PICKLE!, he's doing again for leadership with The Leadership Pickles! A fun and exciting new video from Media Partners, The Leadership Pickles! combines Bob's passion for serving others with powerful leadership stories to create a memorable and motivating message for leaders of all kinds. What defines a leader? According to Bob Farrell...
"Leaders are those who SERVE the people who SERVE the customer."

Just as customers need pickles - those special things you do for them to keep them coming back - your employees need their pickles too. They want and need certain things from you as their leader. If they get them, they'll follow you and achieve great things. If they don't get their leadership pickles, their belief and respect for you as a leader may begin to slip.

Being in leadership is a tough job. It requires you to be the best you can be. The Leadership Pickles! will inspire you to give your employees their leadership pickles!

Media: DVD

Duration: 16 Minutes



Title: Johnny the Bagger: A True Story of Customer Service

Course Group: Customer Service

Description: Celebrates the incomparable power of customer service delivered from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring new program features the true story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Johnny the Bagger will help motivate your employees to take personal responsibility for creating a positive, memorable experience for internal or external customers; the kind of experience needed to generate customer loyalty, improve employee retention and strengthen team morale.

Media: Video or DVD

Duration: 17 Minutes

Title: Four Weeks in May and T.E.A.M.W.O.R.K.

Course Group: Team Building

Description: The Indianapolis 500 Race is one of the toughest competitions in the world. To succeed, you need to have great drivers, top-notch equipment, a perfectly coordinated team, and great leadership. Any team that does well in this competition is a model of success. Now you can learn from one of these top teams - the Rahal/Letterman Team - and put their lessons to work in your organization. Watch Danica Patrick and her team prepare for the race.

DANICA PATRICK drives her racecar at nearly 240 miles per hour in a sport dominated by men. To achieve success, she and her team need to be the best. This training package will give you a template for success. The message works for any business, large or small, as you experience the excitement and teamwork at the Indy 500, one of the most challenging team competitions in the world.

Media: Video or DVD

Duration: 58 Minutes

 

Title: Care and Candor: Making Performance Appraisals Work - Multilingual

Course Group: Human Resources

Performance appraisal meetings are often dreaded by both the manager and the employee. However, handled correctly, the appraisal meeting can be an invaluable opportunity to learn, grow, and increase motivation -- on both sides of the table.

This exciting new program demonstrates the importance of making a caring attitude and honest feedback the foundation of the appraisal meeting in in order to achieve the best results.

Media: DVD 

Duration: 18 Minutes 



Title: Smile!

Course Group: Customer Service

Description: "If you want to know what I'm about and why my job is the way it is, and why I make it that way... that comes from what's inside of me."
Reggie Wilson, Bus Driver

Reggie Wilson drives a bus. It’s a thankless job filled with stress, time pressures and difficult customers. So, why does he love it? And, why would busy people actually wait for him to serve them?
Because Reggie makes his customers smile!

Join Reggie on the #27 and watch as he transforms a dreary bus ride into an experience his customers look forward to. It's a ride you'll never forget! 
 
Media: Video or DVD

Duration: 12 Minutes



Title: Five Star Teamwork - Ingredients for Success

Course Group: Team Building

Description: How is it that certain teams achieve extraordinary excellence, day after day, year after year and manage to stay committed to each other, their customers and their organization’s mission? This new program features the remarkable team at the Four Seasons Restaurant in New York City. Long regarded as a premier destination and widely thought of as one of the best restaurants in the world, the Four Seasons team lives by a set of principles that are universal to any team, in any environment. There are no actors, no experts and nothing is contrived-just a real-life, high performing team delivering excellence day after day, year after year.

Just as an example, one of the most important principles of the team is their commitment to each other. An uncommon promise that is one of the traits that set them apart from all others in any setting. They know that unless they take care of each other first they will not be able to provide the level of service required by the pressure-cooker atmosphere of the restaurant.

Media: Video or DVD

Duration: 17 Minutes

Title: Essential Elements of Internal Customer Service

Course Group: Customer Service

Description: The value of offering great customer service isn't up for debate. But what about internal customer...our coworkers? Employees either serve customers directly or they serve someone who does. It's critical for superior service to begin within the walls of your organization. This program illustrates the six essentials elements for improving internal customer service and helps employees realize we are customers to each other.

Media: Video or DVD

Duration: 18 Minutes



Title: Motivation: Igniting Exceptional Performance

Course Group: Motivation & Personal Development

Description:  Create a work environment where people do their very best every single day. Based on the proven strategies of Bob Nelson, author of 1001 Ways to Energize Employees, this documentary-like video uses real-life examples from managers and employees at Boardroom Inc. and United Airlines to illustrate practical techniques and approaches that managers at all levels can implement.

From Motivation: Igniting Exceptional Performance, managers will learn about the powerful benefits of encouraging communication, soliciting suggestions, developing trust and confidence, encouraging creativity, and providing rewards and recognition.

Communication can make or break an organization. Teach your managers the performance enhancing advantages of promoting "spontaneous interaction," managing by "walking around" and promoting an open door policy at all levels. Viewers will also learn to tap into individual initiative and solicit suggestions so employees become their own agents of change. And because the people who do the job know the job best, you'll hear why a suggestion system should include every employee in your organization.

Media: Video

Duration: 21 Minutes



Title: Dialogue: Now You're Talking! Program 1: Communicating in a Diverse World

Course Group: Communication

Description: How should we communicate in a world where differences in perspective, experience, job function, culture, gender, age, and a myriad of other factors often lead to distrust, misunderstanding and reduced productivity? We can all benefit from learning the tools of dialogue - how to communicate across differences in a way that is both respectful and effective. Dialogue is how you communicate when you're having trouble communicating.

Through a series of short dramatizations this unique series explores the rules and techniques that distinguish a Dialogue from other forms of communication, such as debate or negotiation. The series examines how we can surface the often unspoken assumptions, in ourselves and in others, that can stand in the way of effective organizational communication. In so doing we build mutual trust and respect.

What is dialogue - contrasting debate and dialogue. Initiating Dialogue - how to do it, where to do it. The skills of Dialogue - Suspension (of judgment, decision making and status); Listening (with empathy, for understanding, showing you care); Discovery (uncovering and sharing hidden assumptions in yourself and others). Includes a dramatization of how Dialogue helps us communicate across job functions, helping improve relations between people at different levels within the organization as well as between different departments or areas of expertise.

Media: Video or DVD

Duration: 25 Minutes



Title: Back Injury Prevention - Blueprints for Safety

Course Group: Workplace Health & Safety

Description: Help your employees avoid becoming another statistic with our newly-revised back injury prevention program: Elements of Back Care. This program provides specific information about proper back care and injury prevention. The program also provides examples of realistic situations to teach employees healthy body mechanics and movement.

Media: Video

Duration: 14 Minutes