What do I do if I've forgotten my username or password?

If you have forgotten your username you can call technical support at 888-432-3077 extension 142. You can also contact your Human Resources department or personnel in charge of employee training.

If you have forgotten your password, you can click on the "Forgot Your Password?" link on the login page. A new window will appear where you can enter your username, and after clicking submit your password will be sent to your email address.

How can I change my password?

If you wish to change your password, please go to the 'My Profile' button on the left side of the screen. There you can change a multitude of personal information such as password, address and phone number.

Where do I go to choose a course?

To choose a course, please go to the 'My Catalog' button on the left side of the screen. You will see a list of course groups available to you, arranged by category. You can click through the different groups to narrow your search, or you can toggle different search options by selecting the Explore, List, and Search modes. Once you have located a course click on the link for 'Sign Me Up.' Now you can access the course in the 'My Resources' or 'My Courses' area.

Why am I unable to see a My Catalog button?

Depending on how you are set up in the system, you may or may not see the 'My Catalog' button. If you do not have this button, please go to 'My Resources' or 'My Courses' and see if you have any courses already assigned to you. If there are no courses available please contact your Human Resources department or personnel who handles employee training. If you are an individual user please contact your account manager.

Where do I go to launch a course?

To start a course you must first navigate to the 'My Resources' or 'My Courses' area. Once you are in 'My Resources' you will see a list of courses available to you, and by clicking on the course title you can start the course. The course will appear in a new window.

Can I view reports for the courses I am taking?

Yes, each user in the system has a button for 'My Reports' where you can check on the status of your courses, see your scores, and several other details for the courseware. The CompanyCollege LMS generates reports in a new window, so if you click on a report and one does not appear, it is likely that a popup blocker is preventing it. Please read the section 'PopUp Blocker Questions' below, or go to our PopUp Blocker Help Page.

What are the system requirements for the CompanyCollege LMS?

To view hardware and software requirements please visit our System Requirements page. We also recommend running Browser Test and see if you pass all four criteria if you are experiencing technical difficulties.

Do I need to use a particular web browser?

We recommend using Internet Explorer 5.0+. While other browsers will work with the CompanyCollege LMS, sometimes using different browsers can produce unpredictable results. SkillSoft courses support Internet Explorer and FireFox browser, while Mindleaders courses only support Internet Explorer. Proprietary browsers, such as AOL, or special versions of Internet Explorer given to you by your Internet Service Provider should also be avoided. If you are using AOL you can establish an internet connection by signing on and then open Internet Explorer and login to the CompanyCollege LMS. If you are using a Macintosh please be sure that you are using Safari 2.0+.

I receive an error message in the CompanyCollege LMS.

If you are receiving error messages please contact technical support at 888-432-3077 extension 142. Most error messages are related to Java, firewall or proxy servers. Please read the 'Java Runtime Environment or Microsoft Virtual Machine Questions' section of this guide and see if the message is listed there. If you receive an error message saying "Command Text does not equal Command Object" please close down all open Internet Windows, open a new window, and log back in to the system.

When I play a course, the sound is distorted.

Most of the courseware will use Java technologies to render page graphics and sound, and it's possible that and dissonant audio is a result of an incompatible Java version. Please run our browser test and see if the version of Java is above 1.6.0. If your version of Java is higher please remove the incompatible versions. For more information please consult our Java Runtime Environment or Microsoft Virtual Machine Questions.

When I click on a link while in a course a new window does not appear, or nothing happens.

To allow popup windows from the CompanyCollege LMS you can add websites into your browsers trusted list, or exception list. This can be done in Internet Explorer by going to Tools -> Internet Options - > Security then clicking on the icon for "Trusted Sites." Now you can select the "sites" button and a new window appears where you can add the sites. Before making any additions please uncheck the box for "Require server verification (https://) for all sites in this zone."

Now you can add the following websites: *.companycollege.com, *.content1.skillsoft.com, *.content1.skillport.com, *.mindleaders.com, *.courses.mindleaders.com.

If popups are still being blocked, or you would like toggle your popup blocker on/off manually please consult our Popup Blocker Help Page.


If you are still experiencing issues please contact technical support at 888-432-3077 ext 142.

When I click on a link while in a course a new window does not appear, or nothing happens.

To allow popup windows from the CompanyCollege LMS you can add websites into your browsers trusted list, or exception list. This can be done in Internet Explorer by going to Tools -> Internet Options - > Security then clicking on the icon for "Trusted Sites." Now you can select the "sites" button and a new window appears where you can add the sites. Before making any additions please uncheck the box for "Require server verification (https://) for all sites in this zone."

Now you can add the following websites: *.companycollege.com, *.content1.skillsoft.com, *.content1.skillport.com, *.mindleaders.com, *.courses.mindleaders.com.

If popups are still being blocked, or you would like toggle your popup blocker on/off manually please consult our Popup Blocker Help Page.

To view an illustration please click here.

If you are still experiencing issues please contact technical support at 888-432-3077 ext 142.

When I launch a course the window quickly flashes and returns to the same screen.

To allow popup windows from the CompanyCollege LMS you can add websites into your browsers trusted list, or exception list. This can be done in Internet Explorer by going to Tools -> Internet Options - > Security then clicking on the icon for "Trusted Sites." Now you can select the "sites" button and a new window appears where you can add the sites. Before making any additions please uncheck the box for "Require server verification (https://) for all sites in this zone."

Now you can add the following websites: *.companycollege.com, *.content1.skillsoft.com, *.content1.skillport.com, *.mindleaders.com, *.courses.mindleaders.com.

If popups are still being blocked, or you would like toggle your popup blocker on/off manually please consult our Popup Blocker Help Page.

To view an illustration please click here.

If you are still experiencing issues please contact technical support at 888-432-3077 ext 142.

When I launch a course a window appears saying, "You are currently running a courseware unit.." and I cannot advance into the course.

To allow popup windows from the CompanyCollege LMS you can add websites into your browsers trusted list, or exception list. This can be done in Internet Explorer by going to Tools -> Internet Options - > Security then clicking on the icon for "Trusted Sites." Now you can select the "sites" button and a new window appears where you can add the sites. Before making any additions please uncheck the box for "Require server verification (https://) for all sites in this zone."

Now you can add the following websites: *.companycollege.com, *.content1.skillsoft.com, *.content1.skillport.com, *.mindleaders.com, *.courses.mindleaders.com.

If popups are still being blocked, or you would like toggle your popup blocker on/off manually please consult our Popup Blocker Help Page.

To view an illustration please click here.

If you are still experiencing issues please contact technical support at 888-432-3077 ext 142.

When I click on a link while in a course a new window does not appear, or nothing happens.

To allow popup windows from the CompanyCollege LMS you can add websites into your browsers trusted list, or exception list. This can be done in Internet Explorer by going to Tools -> Internet Options - > Security then clicking on the icon for "Trusted Sites." Now you can select the "sites" button and a new window appears where you can add the sites. Before making any additions please uncheck the box for "Require server verification (https://) for all sites in this zone."

Now you can add the following websites: *.companycollege.com, *.content1.skillsoft.com, *.content1.skillport.com, *.mindleaders.com, *.courses.mindleaders.com.

If popups are still being blocked, or you would like toggle your popup blocker on/off manually please consult our Popup Blocker Help Page.

To view an illustration please click here.

If you are still experiencing issues please contact technical support at 888-432-3077 ext 142.

When I click on a link while in a course a new window does not appear, or nothing happens.

To allow popup windows from the CompanyCollege LMS you can add websites into your browsers trusted list, or exception list. This can be done in Internet Explorer by going to Tools -> Internet Options - > Security then clicking on the icon for "Trusted Sites." Now you can select the "sites" button and a new window appears where you can add the sites. Before making any additions please uncheck the box for "Require server verification (https://) for all sites in this zone."

Now you can add the following websites: *.companycollege.com, *.content1.skillsoft.com, *.content1.skillport.com, *.mindleaders.com, *.courses.mindleaders.com.

If popups are still being blocked, or you would like toggle your popup blocker on/off manually please consult our Popup Blocker Help Page.

To view an illustration please click here.

If you are still experiencing issues please contact technical support at 888-432-3077 ext 142.

Which versions of the Java Runtime Environment or Microsoft VM are compatible with the CompanyCollege LMS?

We currently support several version of the Java Runtime Environment, and Microsoft Virtual Machine. We recommed using Sun Java version 1.5.0_06, however, any version from 1.5.0_0 up to 1.5.0_06 are supported and all versions of Microsoft VM are supported.

Operating System	Microsoft VM Version	Sun Java Version
Windows 95/98	Microsoft VM build 3805	Sun Java build 1.5.0_04
Windows NT (SP3 or Greater)	Microsoft VM build 3805	Sun Java build 1.5.0_06
Windows 2000 SP1 SP2 SP3	Microsoft VM build 3805	Sun Java build 1.5.0_06
Windows 2000 SP4	Microsoft VM build 3805	Sun Java build 1.5.0_06
Windows XP SP1 SP2	N/A	Sun Java build 1.5.0_06
Please check with your IT department if you are unsure of which JVM to install.

How can I tell the version of the Java Runtime Environment or Microsoft VM?

To see which of version of the Java Runtime Environment or Microsoft VM your are using please run our Browser Test and scroll down past the PopUp Blocker Test. You should see similar result to the image below. In the Java Test portion you will see a table containing columns for property and value, please check the JavaVersion property and the value will be equal to your version number.

What can I do if I have an incompatible Java version?

If you have an incomptible version of Java you will need to remove the incompatible versions from your PC. Before making any changes to your PC please contact your IT department and obtain their approval. If you are unfamilar with adding and removing programs from your PC please contact technical support at 888-432-3077 ext 142, or consult a Windows help manual.

Do I need to configure the Java Runtime Environment or Microsoft VM for firewalls or proxies?

Yes. In general, if you can view the CompanyCollege web site http://www.companycollege.com, then you can play a course from the Learning Management System. The only exception to this is if the firewall or proxy server at your site is filtering Java applets or compiled code. In this case the SkillSoft course Player will not be able to load properly. Check with your Network Administrator to see if this applies to you. In addition, if you are taking SkillSoft courses from home, please ensure that any personal firewall software is either disabled, or configured to allow JavaScript to pass into and from your home PC.

Is the Java Runtime Environment or Microsoft VM configured to run in my web browser?

You can check your Java installation by viewing the configuration options for your web browser. Please open an Internet Explorer window, select Tools and then Internet Options. Once you are in the Internet Options window please click on the advanced tab. You should be able to scroll down and find a section for Java and/or Microsoft VM. Please be sure that the option to "Use JRE ..." is checked, or the option for the JIT compiler is checked under Microsoft VM.



The Java plug-in operates in your web browser as an add-on, which may be disabled. To check and see if the add-on is enabled please follow these steps. Select Tools and then the option for Manage Add-ons. When viewing the add-ons search for the Java Plug-In and be sure that it is enabled.

When I launch a course a certificate window appears.


This certificate gives permission to the java applet to play on your workstation. The following series of graphics show the certificate popups and how they occur in our system.

            

The above graphic will appear if your computer is using Microsoft Java Virtual Machine. We recommend that you select "Always trust content from SkillSoft Corporation". Doing so will prevent the certificate popup from appearing the next time a SkillSoft course is launched.

             


If you choose to "Always trust", SkillSoft will appear as a Trusted Publisher in your web browser. Removing the certificate will require accepting it at a later date if you launch another SkillSoft course. You may see two certificates if you have taken older SkillSoft courses.

       

The graphic above appears if you are using the Sun Java engine. Choosing the "Always" button will give you the ability to skip this security warning in the future.

          

This screen is the Java Control Panel. Here you can read the details about the certificates or remove it if necessary. Removing the certificate will require you to accept it again if you take another SkillSoft course. You may see two certificates if you have taken older SkillSoft courses.

When I click on “Play this course” the window hangs on “Loading please wait.”


The Skillsoft course player uses Java-based code and technology to pass data between the server and the end user. The player can hang as a result of Java not being installed on your workstation. The course player may also hang if Java is being blocked or filtered from running in your web browser or by a firewall.  If you are on the screen with the "Loading please wait" message for longer than 2 minutes on a high speed connection and 5 minutes on a dial up connection, please verify that you have Java installed by running our browser test.  The course player will also hang if the certificate, mentioned in the previous section, is not accepted.

First, check to see if this is a wide spread issue or an individual machine error. If it is a system wide error (all users have this issue or all users at this location have this issue).
If it is system wide it is usually the applet being blocked or filtered at the Proxy/Firewall and your IT department may need to change the settings on the Proxy/Firewall.
If it is an individual issue, please verify that the correct Java version is installed and configured for your web browser.

Please note : The resolution for this issue could involve altering your system files or downloading from the Internet. Assistance from your IT department may be required.

If you are using Internet Explorer or Firefox, please choose the appropriate download for your operating system:

Operating System	Microsoft VM Version	Sun Java Version
Windows 95/98	Microsoft VM build 3805	Sun Java build 1.5.0_04
Windows NT (SP3 or Greater)	Microsoft VM build 3805	Sun Java build 1.5.0_06
Windows 2000 SP1 SP2 SP3	Microsoft VM build 3805	Sun Java build 1.5.0_06
Windows 2000 SP4	Microsoft VM build 3805	Sun Java build 1.5.0_06
Windows XP SP1 SP2	N/A	Sun Java build 1.5.0_06
Please check with your IT department if you are unsure of which JVM to install.

At the file download prompt choose to run (open) it from it’s current location . Click OK or YES to any of the questions you will be prompted with.

** Note: The "Auto Update" feature in the Sun Java Plug-in may upgrade your version past the supported release level. After installing the plug-in, please disable this feature:
Start -> Settings -> Control Panel -> Java Plug-in -> Update Tab -> Uncheck "Check for Updates Automatically"

If you are still having difficulties launching a course, please contact our tech support staff at 888.432.3077 x142 so that we may assist you with the proper download.

When I launch a course a message appears saying, "The applications digital signature has encountered an error."

The message will appear if your browser validates the date of the certificate. If you see this error, please check in this option for "Always Trust Content from this Provider," and select Run.

While playing a course I receive a message appears saying, "The Skillsoft Player has encountered an error communicating with the LMS server."

The error message can also occur for the following reasons:

A temporary network error has occurred, and that the Player cannot communicate with the LMS server. Check all network connections and if on a dial up be sure that the you are still connected.

While the course is loading you may be prompted to accept a certificate from the SkillSoft Corporation, or receive a message saying, "The applications digital signature has an error..." Please check in the box for "always trust content for this provider" then select run.

If you exit a course, but then immediately re-enter the course from the Summary page. This will cause the error as well because SkillSoft closes out the session ID used by the LMS upon exit of the course. When re-entering, the session ID is invalid and the course will not function properly. Please exit to the My Resources page before re-launching the course.

Improper firewall configuration can cause this error dialog box. Java must be allowed to pass through for proper function of the courseware.

If you recieve this message please close down the course window and run our Browser Test to verify that you have Java installed and that the version is compatible.